Customer Service

Möglingen, Germany. 14 April, 2022 – An American mobile communications provider has chosen USU Knowledge Management to optimise and deliver its customer service. Their aim is to create a high-quality

“We’re very sorry for Thursday’s network issues. We understand how important it is to stay connected, especially at this time of year. You’ll receive a credit for two days of

Go back little more than a decade and most contact centres followed the traditional model of being office-based with headphone-wearing operators packed together like battery hens answering fixed line phone

The telecoms sector is in the midst of its biggest era of disruption since the introduction of the mobile phone in the mid to late 1980s, writes Dan Faulkner, the

The road to digital transformation can be a daunting one, and it’s tempting for businesses to immediately jump on the bandwagon and adopt the hot technologies of the day in

Digital transformation strategies open up plenty of opportunity for communications service providers (CSPs) to combine security in their offering. That’s the view of Andrew Foxcroft, Radware’s regional director for the

In the last blog, Keith Brody introduced the concept of OSS Mediation. Now, let’s move from theory to practice and start examining the technology in action by looking closely at

European telecoms operators must improve customer service levels if they are to halt the long-term decline in revenue. That is the message delivered by Analysys Mason at the analyst firm’s

As digitalisation continues to revolutionise a number of traditional vertical sectors, companies around the world – large and small – are striving to reach a more agile and customer-centred business

Data from telephone answering service CALLCARE has provided a glimpse into what the world of customer service will look like soon.