customer satisfaction

On the hunt for a trusted telco provider? Rule number one: read the SLAs. Standard in the telecommunications industry, service-level agreements (SLAs) provide resellers and customers with a guarantee that

Software as a Service (SaaS) developer, Ringover, has announced the completion of a €20 million financing round, led by Orange Ventures and Bpifrance‘s Large Venture and accompanied by historical investor

Rochester, United States – Vuzix Corporation, a supplier of smart glasses and augmented reality (AR) technology and products, has announced that the company continues to see growing smart glasses demand within

In the modern world, access to high-quality technology has gone from a preference to an expectation. So much so that, when this tech is not considered fit for purpose by

Staying in business is increasingly a challenge for companies, let alone expanding and attracting new customers. But in today’s competitive landscape, growth and diversification is a necessity. Wisdom tells us

Customer satisfaction has increased by 0.8% since this time last year, according to a survey conducted by the Institute of Customer Service, writes Steve Smith, the vice president of strategic

We all know now that, to measure customer satisfaction (CSat), one has to ask the customers’ opinions. Various measures of CSat are in use in CSPs, usually measuring on a

Flash Networks, a provider of mobile internet optimisation and monetisation solutions, reports that Kenyan operator Safaricom, has implemented Flash Networks’ Harmony 7.5.

Recently, Starhome Mach analysed mobile network operator (MNO) roaming business activities to reveal areas of significant losses simply due to inappropriate management of traffic steering. Active steering of subscribers can

NEC Corporation and Netcracker Technology have announced that Turkish mobile service provider, Turkcell, with more than 34 million subscribers, has successfully deployed Netcracker’s Resource Management solution.