Customer Experience

Walt Disney may not be regarded as the godfather of customer experience (CX), but his 1956 rallying call to Disneyland staff is perhaps an early pencil sketch. “Whatever you do,”

Customer satisfaction has increased by 0.8% since this time last year, according to a survey conducted by the Institute of Customer Service, writes Steve Smith, the vice president of strategic

As communications service providers (CSPs) continue on the path towards digital transformation, they are finding that technology has, without a doubt, become an indispensable tool for driving customer engagement, writes

Comptel has revealed its My Digital Moments blueprint for enabling personalised digital customer journeys to help communications service providers’ (CSPs) in their quests to improve customer experience. The blueprint includes

Russian mobile operator MegaFon has chosen CellMining, a provider of Self-Organising Networks (SON) and subscriber network experience solutions, to provide its Behavior-Based SON system to optimise its network performance in

Amdocs has nnounced that Sunrise, the largest private service provider in Switzerland offering mobile, fixed, broadband internet and TV services, has selected to enhance its existing Amdocs customer management solution

Astellia is working closely with Beeline Kazakhstan, part of the VimpelCom group, to improve network performance and boost customer experience.

Nokia has announced major updates to its Motive Customer eXperience Solutions (CXS) software portfolio, to provide communications service providers (CSPs) with advanced machine learning capabilities to reduce costs and improve

GENBAND, a provider of real time communications solutions, has launched its GENView Analytics platform, which aims to give service providers the ability to significantly reduce costs,

As digital transformation begins to have an impact on traditional businesses and the consumption habits of customers, new approaches to customer experience are emerging, wrote Alan Coleman, chief executive of