Customer Experience

Yes, the headline is the right way around.

Doron Youngerwood, a product marketing manager at Amdocs, sees communications service providers (CSPs) engaging with machine learning and artificial intelligence (AI) with an initial goal of improving customer experience. However,

Although only 40% of communications service provider (CSP) customers look at their bills regularly this still presents millions of customers for most providers and this channel of communication is not

Amdocs has announced a new collaboration with Amazon Web Services to enable Globe Telecom, one of the Philippine’s largest telecommunications providers, to deliver cloud-based intelligent customer engagement. Under the multi-year

Think back to when you opened your first bank account. Chances are, you’re still with that same bank as more people get divorced than switch bank provider, writes Brian Andrews

It’s easy to fear for the loss of the human touch when it comes to customer experience (CX) these days, writes Ryan Lester, the director of customer engagement technologies at

Customer Experience (CX) is a potent thing in determining a brand’s success. According to the 2017 Gartner Customer Experience in Marketing Survey in two years’ time, 81% of marketers say

Customers don’t tend to think in terms of channels. They think of results, writes Bartlomiej Kordas, a BSS product manager at Comarch.

With the launch today of Active Insights, Ogury has introduced what it describes as a complete app ecosystem intelligence system. For mobile operators – and any other type of app

Autonomous cars, 4K video, connecting the unconnected, augmented, mixed or virtual reality, tactile internet, industry 4.0 … the list of services and experiences that 5G could enable grows every day,