How Zain KSA and Netcracker are redefining customer experience for the 5G future

“Enabling digital transformation to benefit the millions of people throughout Saudi Arabia on our own would be a daunting task without a reliable partner.” In this exclusive interview with VanillaPlus,

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How CSPs will drive customer experience (CX) excellence in 2022

Communication service providers have helped get the UK and many other countries through the pandemic. Their networks and services ensured children could continue learning during lockdowns and have kept people

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Survey shows customer experience is top priority for telecom operators in 2022

Cupertino, CA. 22 November 2021 – Mobileum Inc. a global provider of analytics solutions for roaming and network services, security, risk management, testing, and monitoring, announced the findings of an

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CSG aims to harness holistic customer data, AI and ML to make ‘extraordinary customer experiences’ for brands

Denver, CO. USA. 19th October, 2021- CSG is aiming to transform the way companies engage with customers by arming brands with future-ready, innovative solutions that drive extraordinary customer experiences and inspire loyalty. The

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Differing pandemic experiences between contact centre managers and agents show need for further process and tech assessment

Despite technology being seen as crucial to effective remote collaboration and the delivery of seamless customer experience (CX), the longer-term success of recent pandemic-driven investments is still up for debate,

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How to become a customer experience leader in challenging times

Now more than ever, it has become critical to engage each and every customer with empathy. CSPs need to hit the mark on every interaction, ensuring it’s completely relevant and

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Flexible charging critical to build profits with complex customer services, says Neural Tech

Increasing demands for more personalised customer services is creating a complex ecosystem of customer charging processes. “To maximise the opportunities of potential revenue streams, network operators must consider effective digital

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Efficient infrastructure means we can provide value and still differentiate on quality, says Plusnet Business chief

Enterprises are seen as a market under-served by communications service providers (CSPs) who could reap greater revenues by providing IT services in addition to connectivity. However, Nick Silverwood, the head

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Telefónica’s AURA turns artificial intelligence into real, enhanced customer experiences

Huge excitement surrounds the application of artificial intelligence (AI) in the telecoms industry as communications service providers (CSPs) look to operate more effectively and provide richer, automated experiences to customers.

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Deliver the personalised experiences today’s customers demand

Customers today have more options than ever about where they spend their money, writes Jonathan Wax, the vice president for EMEA at Nexidia.

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