customer experience management
TEOCO launches Helix 9.1 with improved self-learning analytics for automated service assurance
TEOCO, a provider of assurance, analytics and optimisation solutions to communications service providers (CSPs), has launched Helix 9.1, the latest version of its Service Assurance solution.
Read moreThe Terminology of Telecoms – what does it all mean?
For an industry that has only been around for 120 years, telecommunications has seen a lot of change. In a short period of time we have gone from the basic
Read moreOperators give themselves 4/10 in UXP Systems’ digital transformation survey, admit they lag behind OTT
UXP Systems, has released the startling results of a European Operator Survey that assesses their ability to provide digital services, and compares them to other providers.
Read moreHuawei and Dynatrace collaborate to develop the first holistic ICT CEM solution
Huawei announced the collaboration with Dynatrace, the digital performance management company, to jointly innovate and develop the first holistic ICT Customer Experience Management (CEM) solution.
Read moreCellMining raises $5 million to advance CEM-based SON
CellMining Ltd. has announced that it has successfully closed a Series A funding round with a total value of $5 million, led by Lazarus Israel Opportunities Fund. This investment will help
Read moreBack office workforce optimisation could unleash hidden productivity and improve customer experience
The shift of power into the hands of consumers has made it imperative for organisations to improve standards of service delivery through back office workforce optimisation (BOWFO). As Frost &
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