customer experience management

Customer value is being enriched by the ability to access; historical customer views and usage patterns as well as relevant, real-time and omnichannel, engagement data points, allowing companies to use

In the latest QuickFire video, IoT Now’s editorial director, Jeremy Cowan chats to David Rolfe, Senior Director of Product Marketing at Volt Active Data to learn how customer value is

In an increasingly diverse and competitive marketplace, telecoms executives need to cut through the noise and distinguish themselves from other providers, writes Scott Logie, the customer engagement director of REaD

Brand loyalty is achieved through emotion and trust, says Frederic Durand, the chief executive and founder of Diabolocom.

Gigamon Inc. has announced a new subscriber-based IP sampling model which helps communication service providers (CSPs) turn big data into manageable data providing greater visibility and insight.

The telecommunications industry has hundreds, if not thousands of terms and abbreviations that are used on a daily basis. And as the industry evolves, that number is set to grow.

Safaricom, the largest integrated CSP in East Africa, is improving services for more than 25 million subscribers in Kenya, with Nokia’s Customer Experience Management on Demand offering. With help from

Neural Technologies has revealed its new company branding following the acquisition of several companies in the last 10 years.

Mediation’s role is changing. In the past it’s often been considered the poor relation in the BSS (business support systems) application stack.

As network operators continue to roll out new services, it is important to ensure that customers continue to get the same Quality of Service (QoS) and level of satisfaction that