Five ways BSS data can delight and surprise your customers

Delivering personalised and intuitive digital customer-centric experiences was once the preserve of digitally native tech-savvy giants. Not so anymore. In a data-driven world, exceeding – or better still – anticipating

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Zain KSA signs agreement with Netcracker for cloud-based managed services

Netcracker Technology announced that Zain KSA has extended its partnership with Netcracker by adding cloud-based Managed Services to its deployment of Netcracker Digital BSS, Digital OSS and Customer Engagement. Capitalising on great opportunities for collaboration, this complete end-to-end digital

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Chief finance officer Johns leaves CSG, replaced by Hai Tran

Denver. 22 November 2021 – CSG, the specialist in innovative customer engagement, revenue management and payments solutions, announced that Rolland “Rollie” B. Johns, executive vice president and chief financial officer of

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Localz appoint ex-Verizon Connect MP as its new VP of sales EMEA

Localz, specialists in last mile customer engagement, location and messaging technology, have appointed Gary Rosier-Taylor as vice president of sales EMEA. Following on from a successful year of triple-digit-growth, Localz

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Quickchannel upgrades branding in customer engagement push

Quickchannel, a provider of high-performance online streaming and recording services, has announced its latest brand update to enhance the customer experience as many businesses continue their use of online streaming

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Manhattan Associates introduces Customer Engagement solution

Manhattan Associates, Inc., announced an innovative solution that gives retailers new insight into individual shopping experiences to provide exceptional, personalised service. Part of the Manhattan Active™ Omni platform, Manhattan Customer Engagement is the

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Engaging on mobile just got more personal

If you are a business in the 21st century, you cannot afford not to engage with your customers via mobile, writes Matthew Winters, the chief executive of Veoo.

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Embrace digital transformation to survive in a hyper-connected customer engagement world

Service providers today are in a constant state of flux, having to continually adapt and innovate to cater to the demands of the digital consumer, writes Matt Hooper, the senior

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Frictionless, customer-facing payment and collections service launched for telcos

TALKINGTECH, a global provider of customer engagement, payments and collections, has launched Webpay, a self-service customer payment portal that reportedly speeds up debt recovery.

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Mobile experiences make or break customer loyalty says study, as consumer satisfaction across industries declines

A new study by LogMeIn, Inc. and research firm Vanson Bourne reveals that companies are falling “woefully short” when it comes to delivering a satisfying mobile experience for customers.

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