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06 March, 2020
Bringing together separate fixed line and mobile operators under new ownership is among the most complex integrations a communications service provider (CSP) can undertake. However, for Wind Tre, it provided an opportunity not only to unify operations but to transform the business for the digital era, writes George Malim.
27 March, 2018
With just weeks before the General Data Protection Regulation (GDPR) is imposed, time is running out for communications service providers (CSPs) to ensure all their mechanisms are in place to be compliant. While previous regulations were more focused on protecting personal data and how information is stored, this new regulation takes it a step further and focuses on how personal data is actually processed. With today’s complex IT environments and cloud deployments, this is no simple task. Getting everything in place for the May deadline has become a real challenge for many CSPs, especially when it comes to ensuring their revenue assurance and fraud management solutions are compliant, writes Carlos Marques, the director of product marketing at WeDo Technologies.
28 February, 2018
The road to digital transformation can be a daunting one, and it’s tempting for businesses to immediately jump on the bandwagon and adopt the hot technologies of the day in a quest to compete, writes Sundi Balu, the chief information officer at Telstra Enterprise.
29 November, 2016
In earlier articles, we have explored what makes a customer’s experience an “digital experience” so desired by Digital Natives and other tech-savvy users. (more…)
19 May, 2016
Biznet, an Indonesian fibre-optic network operator and provider of internet and cable TV services, has selected Amdocs to provide a customer care and billing solution. (more…)
28 March, 2016
Within the Internet of Things (IoT), all the players, whether they are CSPs, MVNOs, IoT service or platform providers, must be able to offer new services and pricing models quickly and easily to keep pace with this fast growing sector. (more…)
26 February, 2016
Big data holds considerable promise but utilisation of the insights it can reveal has been held back by several factors. (more…)
22 September, 2015
There is a lot of conversation about customer experience management (CEM) systems used to manage the customer experience and mitigate against the effects of increased network utilisation and wireless network congestion. However, many of these solutions are mechanisms to alleviate issues rather than curing them. Mary O’Neill, the chief executive of Nakina Systems, tells George Malim that, as communications service providers (CSPs) face heightened complexity as they roll out new technologies and virtualise their networks, ensuring the integrity of the network is the fundamental basis of CEM. (more…)
06 May, 2015
Charter Communications, a broadband provider and the fourth largest cable provider in the US, has extended its contract with CSG International for the vendor to provide residential billing and customer care services through to 31 December 2019. (more…)
01 May, 2015
(CASE STUDY) — Premium Choice prides itself on being a genuine insurance broker, finding the best deals for those who often struggle to get a reasonable quote online. The company was established in 1999 by Mark Woods and Richard Dornan with the aim of providing insurance to those who are not well-served by mainstream insurers – for example kit car owners, or people who have only recently passed their test. (more…)
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