Apple enables US consumers to join the eSIM smartphone revolution, Amdocs helps CSPs serve them swiftly and seamlessly 

The news is in. It’s the moment that we have been waiting for. The sign that strongly signals that the end of the plastic SIM card is near. 

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How CSPs can support SMBs and invigorate the backbone of economy

Small and medium-sized businesses (SMBs) account for more than two-thirds of Europe’s workforce, and more than half of its economic input. Unsurprisingly, they have been hit particularly hard throughout the

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Wind Tre CIO: How Qvantel digital transformation partnership redefines customer interaction

Bringing together separate fixed line and mobile operators under new ownership is among the most complex integrations a communications service provider (CSP) can undertake. However, for Wind Tre, it provided

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GDPR preparation – have you reviewed your data integration for revenue assurance and fraud management?

With just weeks before the General Data Protection Regulation (GDPR) is imposed, time is running out for communications service providers (CSPs) to ensure all their mechanisms are in place to

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Why the customer journey is key for digital transformation

The road to digital transformation can be a daunting one, and it’s tempting for businesses to immediately jump on the bandwagon and adopt the hot technologies of the day in

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Providing a ‘Digital Experience’ to a consumer takes more than just a digital user front end: DXI Phase 2

In earlier articles, we have explored what makes a customer’s experience an “digital experience” so desired by Digital Natives and other tech-savvy users.

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Biznet chooses Amdocs customer experience systems

Biznet, an Indonesian fibre-optic network operator and provider of internet and cable TV services, has selected Amdocs to provide a customer care and billing solution.

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Smart revenue sharing – a crucial cog in the IoT wheel

A complex environment in an ever-changing sector Within the Internet of Things (IoT), all the players, whether they are CSPs, MVNOs, IoT service or platform providers, must be able to

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Seeing the wood for the trees: How subscriber analytics makes big data useful and relevant

Big data holds considerable promise but utilisation of the insights it can reveal has been held back by several factors.

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Network integrity is the firm foundation on which all CEM is built

There is a lot of conversation about customer experience management (CEM) systems used to manage the customer experience and mitigate against the effects of increased network utilisation and wireless network

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