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08 November, 2018Go back little more than a decade and most contact centres followed the traditional model of being office-based with headphone-wearing operators packed together like battery hens answering fixed line phone calls on weekdays between 9-5, writes Jeremy Payne, the international vice president of marketing at Enghouse Interactive.
03 January, 2018Going to important conferences tends to concentrate the mind on what you want to talk about and what you want to demonstrate. This was definitely the case with the recent ARM TechCon in sunny Santa Clara. My team has been very busy working with our IoT products during 2017, and we were really excited when we managed to finalise a really exciting demo just in time to show it at the conference. (more…)
20 October, 2016Kount has announced that it is now fully compliant with the EU-US Privacy Shield Framework for protection of EU-US data transfers. These replaced the longstanding International Safe Harbour Privacy Principles in July 2016. (more…)
29 April, 2016ETI Software Solutions is proud to announce that Reserve Telecommunications in Reserve, Louisiana, USA, has chosen ETI’s Overture OSS/ACS solution to manage customer services and devices from a single, integrated platform. (more…)
24 June, 2015Best is yet to come say speakers from Conran, MediaTek and BT (more…)
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