CRM

Infobip, a global cloud communications platform, has opened a new office in Milan. The move follows growing national demand for Infobip’s professional messaging services, particularly as Infobip has a number

As CSPs undergo digital transformation – which means offering digital services through a Telco Cloud environment – they face a whole set of operational challenges, including operating a new virtualised

VOSS Solutions announced a collaboration with KCOM to offer an integrated management solution for both unified communications (UC) and Contact Centre, enabling front and back office support from a single

Malaysian mobile operator, U Mobile has partnered with m-commerce enabler, DOCOMO Digital to give customers the option of purchasing Google Play Store content using direct carrier billing, a method which invoices digital and

Telecoms companies are set to invest in virtual reality, chatbots and purpose-built mobile apps in an effort to build stronger relationships with customers. This is according to new research from

Mobile devices are increasingly playing a pivotal role in our digital lifestyles. From the way we connect, shop and pay bills, to the way we socialise and consume information, smart

As digital transformation begins to have an impact on traditional businesses and the consumption habits of customers, new approaches to customer experience are emerging, wrote Alan Coleman, chief executive of

Solgari, the global provider of the world’s first complete enterprise cloud business communications software solution, has launched a number of key additional user application features to its

Cerillion, a provider of billing, charging and customer relationship management software has provided a trading update for the financial year to 30 September 2016. Results for the full year are

Apttus and Comptel have announced the launch of a new end-to-end offering for the consumer communications segment. This joint solution, developed by Comptel and Apttus, was built on the recently