News tagged: COVID-19

03 August, 2020

Why data-driven decision management is the differentiator for CSPs

Communications service providers (CSP) are surrounded by challenges from all directions, writes Robin Duke-Woolley, the chief executive of Beecham Research. Their central service offering has commoditised, growth is constrained by market saturation and they have no option but to invest billions in capex in the next generation of mobile technology. Against this unappealing background, they have to deliver great experiences or customers will walk. (more…)

31 July, 2020

How data analytics can help telcos navigate a post-COVID world

Each and every aspect of life and business as we previously knew it has been affected by the ongoing COVID-19 pandemic. As Stefan Schwarz, partner business consulting, Teradata says, many behaviours and customer expectations in this “new normal” now changed permanently as a result. (more…)

30 July, 2020

Connectivity and continuity: We need smart workplaces

The working office environment may well be transforming. The transition to remote and flexible working has been a gradual process for many over the years, with some business providers not fully convinced of the productivity and performance levels achievable by employees working from home. (more…)

30 July, 2020

Ericsson delivers first U.S. manufactured 5G base station to Verizon

The delivery is a significant milestone as Ericsson continues to strengthen its U.S. capabilities in 5G research, design, manufacturing and service delivery. (more…)

29 July, 2020

Customer engagement is firms’ biggest COVID-19 challenge

One in three businesses say customer engagement is the biggest challenge they face during COVID-19, with the retail sector the hardest hit. Since the outbreak of the novel coronavirus, companies across the globe have had to adapt to new ways of working and the difficulties that come with it. (more…)

28 July, 2020

Cloud software provider Blackbaud pays ransom, as incidents rise globally

WEEK IN IT SECURITY – Just as we were reporting last week on our sister site The Evolving Enterprise that ransomware is behind 1 in 3 cyber security attacks on organisations, news was breaking of another major ransom attack, reports Jeremy Cowan.  (more…)

28 July, 2020

Why connectivity is key to the Covid-19 rebound

No one could have predicted what 2020 would bring. The pandemic has forced leaders to rethink how they run their businesses from supporting remote working for employees to enabling a first-class experience for consumers relying on online channels more than ever before. (more…)

27 July, 2020

From CSP to financial services provider: New opportunities for telcos

There has been a paradigm shift in the way products and services are sold, largely driven by the advent of social media, the ability for complaints to go viral, and the availability of unbiased reviews. (more…)

17 July, 2020

5G network slicing: The next big opportunity

Telecoms networks have been traditionally designed to manage traffic at peak times. Network slicing gives customers the ability to scale network resources up and down as needed, says Tim McElligott, senior analyst at TM Forum. Using slicing and network as a service (NaaS), Communication Service Providers (CSPs) can now begin developing new business models to provide varying levels of service to enterprises. (more…)

16 July, 2020

COVID-19 reverses voice decline: Revitalising the art of talking

The global pandemic is reversing global communications trends as voice calls make a comeback, says Colin Abrey of Nextivity. (more…)