ContactCenter4ALL
The softphone has arrived for contact centres – and spells the end of the PBX
As businesses continue to adapt to ‘the new normal’, one thing has become clear, remote and hybrid working are here to stay, with as many as 90% of executives saying they
Read morePandemic disruption no longer an excuse for poor service: Going digital will ensure contact centre continuity
Reliance on traditional phone systems and customer goodwill no longer guarantees business continuity in the second wave of the pandemic, argues Marcel Reuvers, chief executive officer, ContactCenter4ALL. Customer service organisations must prioritise
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