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  • Posts tagged 'complaints '

News tagged: complaints

Refunds onto mobile phone bills now possible for first time 18 May, 2018

Refunds onto mobile phone bills now possible for first time

Thanks to the new MobileRefunds solution, launched businesses that charge a consumer’s mobile phone bill – for anything from digital goods, to charity donations – can, for the first time, refund directly back onto that mobile phone bill if needed. (more…)

Telecoms, energy, and financial sectors paying out more than ever in the UK for poor customer care 11 January, 2018

Telecoms, energy, and financial sectors paying out more than ever in the UK for poor customer care

Organisations in the telecoms, energy, and financial sectors need to do more to meet increasing customer expectations. This is the finding of customer experience specialist firm Servion, following enquiries it made to the UK Ombudsman Services Ltd and the Financial Ombudsman Service. (more…)

Robust self-service platform now essential in the modern customer engagement centre, says Aspect 06 March, 2017

Robust self-service platform now essential in the modern customer engagement centre, says Aspect

Customer engagement centres must develop a robust self-service platform in order to deliver a strong customer experience and deliver an effective omni-channel experience. This is according to Stephen Ball of Aspect Software, a global provider of fully-integrated consumer engagement, workforce optimisation and self-service solutions. (more…)

More than 80% of African operators have experienced SIM Box fraud in the last year, says survey 24 February, 2017

More than 80% of African operators have experienced SIM Box fraud in the last year, says survey

According to a new survey conducted by anti-fraud provider Revector, SIM Box fraud and OTT hijack remain two of the major threats to mobile operator revenues. (more…)

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