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18 May, 2018Thanks to the new MobileRefunds solution, launched businesses that charge a consumer’s mobile phone bill – for anything from digital goods, to charity donations – can, for the first time, refund directly back onto that mobile phone bill if needed. (more…)
11 January, 2018Organisations in the telecoms, energy, and financial sectors need to do more to meet increasing customer expectations. This is the finding of customer experience specialist firm Servion, following enquiries it made to the UK Ombudsman Services Ltd and the Financial Ombudsman Service. (more…)
06 March, 2017Customer engagement centres must develop a robust self-service platform in order to deliver a strong customer experience and deliver an effective omni-channel experience. This is according to Stephen Ball of Aspect Software, a global provider of fully-integrated consumer engagement, workforce optimisation and self-service solutions. (more…)
24 February, 2017According to a new survey conducted by anti-fraud provider Revector, SIM Box fraud and OTT hijack remain two of the major threats to mobile operator revenues. (more…)
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