Churn

A new has revealed the hidden reality of the prepaid mobile market in developing economies, writes George Malim. Though prepaid is the dominant form of mobile connection – accounting for

Sometimes communications service providers (CSPs) are accused of lacking care when it comes to their customers. Mobile providers especially seem to fare badly in polls of which sectors have the

UK analyst group Rethink Technology Research has published a five-year forecast on Quality of Experience (QoE) Video Analytics entitled “Video Analytics chases churn prediction to a $2.3bn (€1.87 billion) market”. The forecast

It may not be the classy thing to do but ending a relationship by text message is what UK regulator Ofcom has mandated customers will be able to do with

Although churn is a global issue in the telecoms industry, a detailed look at the problem in a single market is instructive in putting it into context.

There seem to be a spate of stories about bad customer service at the moment. Perhaps, it is just that we have had a really bad experience ourselves and therefore

MDS has announced the launch of three new services for retail Virtual Network Operators (VNOs) looking to expand their mobile networks and bring better product offerings to their subscribers. Strategy and

Businesses can use predictive analytics to derive value from the vast amounts of data generated every day. Here, Murali Nadarajah of Xchanging examines three practical applications of the practice.