chatbots

LogMeIn, Inc. has introduced the new artificial intelligence (A.I.)-powered Bold360 product portfolio. It is said by the company to bring together chatbots and human agents. The new Bold360 leverages artificial intelligence

Did you ever call your bank to discuss an issue with your account, and end up having to sit through lots of hold music, before repeating your issue to a

This time last year Gartner predicted that CMOs would be spending more than CIOs in 2017. Was the prediction right, asks Steve Collins, a partner at CVM people.

Digital transformation strategies open up plenty of opportunity for communications service providers (CSPs) to combine security in their offering. That’s the view of Andrew Foxcroft, Radware’s regional director for the

Following Which?’s recent naming and shaming of energy companies who keep their customers waiting too long on the phone, Aspect Software, global provider of fully-integrated consumer engagement, workforce optimisation and

Telekom Serbia, a provider of the communications company, has transformed its customer experience, increasing efficiency and improving quality of service, after working with Avaya on a four-year strategic plan to integrate different

As innovations continue to evolve at a rapid pace, ITSPs are under increasing pressure to establish differentiated services, writes Rob Pickering, the chief executive of IPCortex. One hot topic of

If you are a business in the 21st century, you cannot afford not to engage with your customers via mobile, writes Matthew Winters, the chief executive of Veoo.

Conversations around artificial intelligence (AI) and Virtual Reality are becoming increasingly common within the marketing arena. It’s unsurprising as these technologies are on track to fundamentally change customer service by

What was your first job? Silvio Kutic: One of my first jobs was working part-time for a local power utility company. It was four hours a day. One day I