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News tagged: chatbots

RCS-capable subscribers to reach 1.2bn globally in 2022, despite strong OTT messaging competition 03 February, 2022

RCS-capable subscribers to reach 1.2bn globally in 2022, despite strong OTT messaging competition

Hampshire, UK. 2nd February 2022- A new study from Juniper Research has found that the total number of RCS (Rich Communication Services) subscribers will grow from 1.2 billion in 2022 to 3.8 billion by 2026; accounting for 40% of global mobile subscribers.

(more…)
Lessons from Mobile World Congress: Seizing digital opportunity is top of the telecoms agenda 19 August, 2021

Lessons from Mobile World Congress: Seizing digital opportunity is top of the telecoms agenda

As a highlight of many tech company calendars, Mobile World Congress (MWC) was sorely missed in 2020. Back with an albeit smaller, socially distanced bang in June 2021, MWC still didn’t disappoint.

(more…)
When the going gets tough, the tough get going to your nearest competitor 09 July, 2020

When the going gets tough, the tough get going to your nearest competitor

Telecoms operators are more vulnerable today than they have ever been, says Julien Rio, senior director of marketing, RingCentral. As the economic downturn starts to bite, subscribers will seek to pay less and cancel or change contracts in a shopping environment of intense and easily accessible competition. (more…)

There’s nothing artificial about this intelligence 11 December, 2018

There’s nothing artificial about this intelligence

Doron Youngerwood, a product marketing manager at Amdocs, sees communications service providers (CSPs) engaging with machine learning and artificial intelligence (AI) with an initial goal of improving customer experience. However, this is the foundation work for automated, self-healing services, he tells VanillaPlus managing editor, George Malim

  (more…)

Know your chatbots from your virtual assistants and why you should care 04 December, 2018

Know your chatbots from your virtual assistants and why you should care

As customer expectations drive demand for round-the-clock service and near-immediate response times, businesses have understandably sought to automate their customer communication offerings wherever possible, writes Omar Javaid, the chief product officer at Vonage.

(more…)

CSPs still missing out on billing communications blackspot finds BriteBill survey 11 October, 2018

CSPs still missing out on billing communications blackspot finds BriteBill survey

Although only 40% of communications service provider (CSP) customers look at their bills regularly this still presents millions of customers for most providers and this channel of communication is not being maximised, writes George Malim. Billing communications remain a neglected channel according to a recent survey of 40 CSPs across EMEA, North America and Asia conducted by Omnisperience on behalf of BriteBill.

(more…)

Analytics, machine learning and automation are the keys to running smarter, more efficient networks 18 July, 2018

Analytics, machine learning and automation are the keys to running smarter, more efficient networks

Machine learning and artificial intelligence (AI) are two technologies that are making a huge impact on virtually every industry, writes Brendan Gill, the chief executive of OpenSignal. Smart tools are being used by organisations across the globe – within current hardware and software – to improve both the decision making and automation processes.

(more…)

Is 2018 the year of the chatbot? 23 May, 2018

Is 2018 the year of the chatbot?

Chatbots are on the rise, writes Alice Blair, the marketing manager of Engage Hub. According to an Oracle survey, around 80% of businesses will be using chatbots by 2020. That’s just two years away.

(more…)

Three key issues affecting 5G’s future 05 March, 2018

Three key issues affecting 5G’s future

One of the most striking takeaways from Mobile World Congress 2018 is that despite the hype and excitement that has surrounded 5G, the industry isn’t quite ready for it. (more…)

How data is going to revolutionise the telecoms industry 26 February, 2018

How data is going to revolutionise the telecoms industry

Until recently, a few major players have dominated the telecoms industry. Yet, their refusal to modernise has left them struggling with the new influx of data made available through ever increasing usage of mobile and social networks which has opened the door for disruptor firms to take to the stage. Our hyper-connected society has created a demand for the best service experience as a prerequisite, rather than a luxury, writes Chris Proctor, the chief executive of Oneserve.

(more…)

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