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15 August, 2017Historically referred to as A2P, Application to Person or Application-2-Person, is the term used to refer to the automated communication occurring between a business and its customers. (more…)
11 August, 2017Most consumers still opt for call centres when it comes to solving problems with their broadband, according to new research by The BIO Agency. (more…)
23 December, 2016The consumerisation of IT through smartphones, instant messaging, video conferencing and much more has led to a huge shift in the way people communicate with each other. This in turn has driven a change in business communication tools, as the modern workforce (more…)
05 November, 2015With more apps, services and devices to connect and communicate with than ever before, enhancing the customer journey has never been more critical for banks and financial institutions as they embrace the digital transformation, where increased convenience and a differentiated experience builds long-lasting loyalty and retention. (more…)
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