Saturday is now a weekday and 7am is the new 8am, as customers show their service expectations

Data from telephone answering service CALLCARE has provided a glimpse into what the world of customer service will look like soon.

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Making legacy architecture agile, scalable and efficient

Communications services providers (CSPs) are finding their existing IT architecture more of a liability than a legacy. Often, it consists of a complicated mix of self-built point solutions that are

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