changes
Saturday is now a weekday and 7am is the new 8am, as customers show their service expectations
Data from telephone answering service CALLCARE has provided a glimpse into what the world of customer service will look like soon.
Read moreMaking legacy architecture agile, scalable and efficient
Communications services providers (CSPs) are finding their existing IT architecture more of a liability than a legacy. Often, it consists of a complicated mix of self-built point solutions that are
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