CEM

We all know the feeling. You get onto a train with a two-hour journey ahead of you, settle into your seat, and get out your phone or tablet.

We can see the impact of IoT everywhere but to conclude our blog series we will discuss the impact IoT is having on our digital experience and more specifically the

When we think ‘digital’ the words binary, accurate, precise and fast often come to mind. The digital world promises all of this. In the internet and computer world, where the

Safaricom, the largest integrated CSP in East Africa, is improving services for more than 25 million subscribers in Kenya, with Nokia’s Customer Experience Management on Demand offering. With help from

New research has revealed a fragile relationship between communications service providers (CSPs) and teenagers, with only 12% of teenagers believing service providers understand their lifestyle and offer services to match

Mediation’s role is changing. In the past it’s often been considered the poor relation in the BSS (business support systems) application stack.

As network operators continue to roll out new services, it is important to ensure that customers continue to get the same Quality of Service (QoS) and level of satisfaction that

Biznet, an Indonesian fibre-optic network operator and provider of internet and cable TV services, has selected Amdocs to provide a customer care and billing solution.

TEOCO, a provider of assurance, analytics and optimisation solutions to communications service providers (CSPs), has launched Helix 9.1, the latest version of its Service Assurance solution.

For an industry that has only been around for 120 years, telecommunications has seen a lot of change. In a short period of time we have gone from the basic