CEM
Magnus Møller Petersen joins Sicap as executive vice president of sales and marketing
Customer experience management and device interaction software provider Sicap has appointed Magnus Møller Petersen to lead its sales and marketing efforts. Møller Petersen previously worked for Spirent Communications where he
Read moreAs fixed and mobile finally converge for real, CEM solutions must clear a new bar
Fixed-mobile convergence has been lauded for a long time without much action. After debuting to much fanfare more than a decade ago, the industry just sort of stopped talking about
Read moreNokia to launch machine learning-powered customer experience products
Nokia has announced major updates to its Motive Customer eXperience Solutions (CXS) software portfolio, to provide communications service providers (CSPs) with advanced machine learning capabilities to reduce costs and improve
Read moreHarnessing big data for effective and cost-efficient CEM
Of all the technology changes in the past three years perhaps the most significant has been the revolution that is underway with data. So called “big data” has enabled progressive
Read moreTelefónica Brazil selects Amdocs Data Hub
Telefónica has selected the Amdocs Data Hub to provide a rich open-source environment for data modernisation at its Vivo operations in Brazil. Telefónica’s selection of this Amdocs big data solution
Read moreReadying OSS for NFV
OSS systems are expected to fulfil many business objectives of virtualised telecommunication networks. One of the most spoken benefits of OSS for NFV is driving operational
Read moreExpand services to high-value subscribers, create new revenues and de-risk new tech, says Gigamon
Gigamon Inc. has announced a new subscriber-based IP sampling model which helps communication service providers (CSPs) turn big data into manageable data providing greater visibility and insight.
Read moreOrange Spain and ARCA Telecom award Anite contract for automation of LTE drive test and benchmarking analytics
Anite, part of Keysight Technologies, announced that Arca Telecom, a professional services supplier in Spain, has chosen Nemo Xynergy for a benchmarking project with Orange Spain.
Read moreThe A – Z of mobile network analytics: Part 1
The telecommunications industry has hundreds, if not thousands of terms and abbreviations that are used on a daily basis. And as the industry evolves, that number is set to grow.
Read moreApttus and Comptel collaborate to deliver B2C customer journey system on Salesforce framework
Apttus and Comptel have announced the launch of a new end-to-end offering for the consumer communications segment. This joint solution, developed by Comptel and Apttus, was built on the recently
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