Empower the front line to improve the telco customer’s experience

It often amazes me that global telecommunication giants place young, barely-trained, temporary workers such as students as the visible face of the company in high streets up and down the

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How digital transformation is shifting customer expectations

I just want to tell you a quick story. Recently, I left my phone switched on during a flight by mistake, so when I arrived in Brazil I didn’t have

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Cellebrite unveils hybrid data transfer solution to enhance wireless customer experience

Cellebrite has introduced a new capability that allows content transfer to begin in-store.

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No Trouble Found: How mobile operators are losing customer loyalty

With the rise in smartphone use and the ability to download any application a consumer desires, mobile operator call centres are finding themselves increasingly responsible for not only traditional network

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Study finds direct link between customer churn and smartphone bugs

As mobile phones have become ‘smarter’ over the past few years, they have also become essential accessories in our everyday lives. Smartphones do more than merely connect people — they

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