Humanise the customer experience with AI

It’s easy to fear for the loss of the human touch when it comes to customer experience (CX) these days, writes Ryan Lester, the director of customer engagement technologies at

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Sunrise selects Amdocs to further digitalise call centre operations

Amdocs has nnounced that Sunrise, the largest private service provider in Switzerland offering mobile, fixed, broadband internet and TV services, has selected to enhance its existing Amdocs customer management solution

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