Automatic for the people – Four trends for 2017

As we move into 2017, the dynamics of digitisation and virtualisation are joining with the growing maturity of the Internet of Things and big data analytics to usher in a

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Asia Pacific will continue to be the most lucrative market for 4G LTE devices until 2024

According to a report by New York-based Persistence Market Research (PMR), the global market for 4G (LTE) devices is expected to expand at a strong compound annual growth rate (CAGR)

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Cloud adoption: The impact of cloud delivery models on contact centres

As far back as 47 years ago, J.C.R. Licklider had a vision that the entire world could be connected through an “intergalactic computer network”, allowing users to access programs and

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4G connections hit 1bn as mobile broadband momentum extends worldwide

The number of 4G mobile connections worldwide has surpassed the one billion mark and is on track to account for a third of all mobile connections by 2020, according to

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SDN, NFV & Network Virtualisation Ecosystem: 2015 – 2030 report released

A report entitled, The SDN, NFV & Network Virtualisation Ecosystem: 2015 – 2030 – Opportunities, Challenges, Strategies & Forecasts has been released by Dubai-based Signals and Systems Research.

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Six ways NFC is transforming healthcare

Of the many industries using Near Field Communication (NFC) to add convenience, increase efficiency, and automate processes, healthcare is gaining ground. In a recent report, issued by technology analysts Transparency

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European contact centre customers will prefer technology-based to agent-based services, says report

More than ever, European enterprises and governments understand the benefits of partnering with business process outsourcing (BPO) providers for their customer contact needs, and today there is an array of

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Latin American Fibre-optic connections to total 5.1 million by year-end 2015

The number of fixed lines for voice and Internet services in Latin America will reach 163.8 million in 2015, an increase of 2.3% over 2014. This represents a broadband penetration

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