Customer support goes ‘omnichannel’ and customers will love it

It wasn’t that long ago that when a customer needed to contact their phone company the only choices available were to write to them or call the customer support ‘hotline’.

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Mobile payments will account for a third of consumer-to-business transactions in 2016, says Citrix

In a series of predictions for 2016 Mikko Disini, director Product Marketing at Citrix, examines the pace of change in network functions virtualisation (NFV), security and mobile payments.

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