Brendan O’Rourke
Telecoms apocalypse: Rage is turning zombie customers into walkers
We’ve had zombie customers in Telecoms for years. It’s a term that’s widely used to describe the disengaged. In today’s digital era we’re now experiencing a new type of zombie
Read moreWhy taking a design-led approach is the best way to create better billing experiences
With all the controversies surrounding inaccurate bills and bill shock, the need to overhaul billing communications is increasingly well understood among organizations. However, this isn’t just a technical issue, getting
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