News tagged: billing

28 August, 2019

Inside Swisscom’s mainframe replacement project

Mainframe replacement is a phrase that turns the blood to ice in the veins of most telecoms IT professionals but these ambitious projects are starting to happen with greater regularity as mainframes reach their fourth – and sometimes fifth – decade of operation and the cost of operating them starts outstrip the risk associated with replacement. VanillaPlus managing editor George Malim recently interviewed Markus Tschumper, the head of general IT services at Swisscom, to learn about the communications service provider’s recent migration of traditional mainframe workloads to the cloud, running on a software defined mainframe from LzLabs.

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12 March, 2019

DSP chooses Netcracker to aid CSP transformation

Yes, the headline is the right way around.

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22 February, 2019

CSPs look to AI but must learn new skills to maximise opportunities

As artificial intelligence (AI) continues its move to become a mainstream discussion point, relevant to all industries, George Malim interviews Ravi Palepu, the vice president and global head of telco solutions at Virtusa, to learn how the telecoms industry is harnessing AI for its own benefit.

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11 December, 2018

There’s nothing artificial about this intelligence

Doron Youngerwood, a product marketing manager at Amdocs, sees communications service providers (CSPs) engaging with machine learning and artificial intelligence (AI) with an initial goal of improving customer experience. However, this is the foundation work for automated, self-healing services, he tells VanillaPlus managing editor, George Malim

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11 October, 2018

CSPs still missing out on billing communications blackspot finds BriteBill survey

Although only 40% of communications service provider (CSP) customers look at their bills regularly this still presents millions of customers for most providers and this channel of communication is not being maximised, writes George Malim. Billing communications remain a neglected channel according to a recent survey of 40 CSPs across EMEA, North America and Asia conducted by Omnisperience on behalf of BriteBill.

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24 April, 2018

Aureon chooses LogiSense to converge billing systems and processes to drive expansion

LogiSense, a global provider of usage rating and subscription billing solutions, announced that Aureon, a business support service provider, will streamline its billing systems into LogiSense’s EngageIP monetisation platform. (more…)

27 March, 2018

GDPR preparation – have you reviewed your data integration for revenue assurance and fraud management?

With just weeks before the General Data Protection Regulation (GDPR) is imposed, time is running out for communications service providers (CSPs) to ensure all their mechanisms are in place to be compliant. While previous regulations were more focused on protecting personal data and how information is stored, this new regulation takes it a step further and focuses on how personal data is actually processed. With today’s complex IT environments and cloud deployments, this is no simple task. Getting everything in place for the May deadline has become a real challenge for many CSPs, especially when it comes to ensuring their revenue assurance and fraud management solutions are compliant, writes Carlos Marques, the director of product marketing at WeDo Technologies.

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22 January, 2018

Germany’s Tele Columbus selects Netcracker’s revenue management solution as a group B2B and B2C billing platform

Tele Columbus has selected Netcracker Technology‘s Revenue Management solution as the single billing and charging system for the entire Tele Columbus Group. The group has grown substantially following its acquisition of Primacom and Pepcom. (more…)

01 December, 2017

Consumer perceptions of telecoms billing

Delivering the customer centric bill
As communications service providers (CSPs) turn to customer experience as the key differentiator in increasingly competitive markets, attention has once more returned to telecoms billing. (more…)

21 November, 2017

Netcracker’s converged fixed and mobile revenue management solution goes live at Slovak Telekom

Netcracker Technology announced that Slovak Telekom, the Slovak communications service provider, has gone live with Netcracker’s converged Revenue Management solution for its residential and VSE/SoHo customers. Netcracker’s offering enables Slovak Telekom (more…)