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11 December, 2018
Doron Youngerwood, a product marketing manager at Amdocs, sees communications service providers (CSPs) engaging with machine learning and artificial intelligence (AI) with an initial goal of improving customer experience. However, this is the foundation work for automated, self-healing services, he tells VanillaPlus managing editor, George Malim
11 October, 2018
Although only 40% of communications service provider (CSP) customers look at their bills regularly this still presents millions of customers for most providers and this channel of communication is not being maximised, writes George Malim. Billing communications remain a neglected channel according to a recent survey of 40 CSPs across EMEA, North America and Asia conducted by Omnisperience on behalf of BriteBill.
24 April, 2018
LogiSense, a global provider of usage rating and subscription billing solutions, announced that Aureon, a business support service provider, will streamline its billing systems into LogiSense’s EngageIP monetisation platform. (more…)
27 March, 2018
With just weeks before the General Data Protection Regulation (GDPR) is imposed, time is running out for communications service providers (CSPs) to ensure all their mechanisms are in place to be compliant. While previous regulations were more focused on protecting personal data and how information is stored, this new regulation takes it a step further and focuses on how personal data is actually processed. With today’s complex IT environments and cloud deployments, this is no simple task. Getting everything in place for the May deadline has become a real challenge for many CSPs, especially when it comes to ensuring their revenue assurance and fraud management solutions are compliant, writes Carlos Marques, the director of product marketing at WeDo Technologies.
22 January, 2018
Tele Columbus has selected Netcracker Technology‘s Revenue Management solution as the single billing and charging system for the entire Tele Columbus Group. The group has grown substantially following its acquisition of Primacom and Pepcom. (more…)
01 December, 2017
Delivering the customer centric bill
As communications service providers (CSPs) turn to customer experience as the key differentiator in increasingly competitive markets, attention has once more returned to telecoms billing. (more…)
21 November, 2017
Netcracker Technology announced that Slovak Telekom, the Slovak communications service provider, has gone live with Netcracker’s converged Revenue Management solution for its residential and VSE/SoHo customers. Netcracker’s offering enables Slovak Telekom (more…)
09 October, 2017
At the bottom of the BSS stack, close to the network, you’ll find the box known as (billing) mediation. Its function (loosely); to collect and pre-process usage records before upstreaming them for billing. This operating paradigm has held true for well over a decade. In a great many ways, mediation has been the poor cousin of the BSS market. (more…)
06 October, 2017
With all the controversies surrounding inaccurate bills and bill shock, the need to overhaul billing communications is increasingly well understood among organizations. However, this isn’t just a technical issue, getting the design of a bill right makes the bill easier to understand, more attractive to read and results in real business benefits. (more…)
22 September, 2017
Cloudify and VMware, Inc. announced the companies are helping Partner Communications implement a novel approach to network functions virtualisation (NFV) that has resulted in a rapid conversion to NFV and a reduction in cost-per-customer to deliver network services. (more…)
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