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20 February, 2019
The customer is king. How many times have we heard that over the years? And yet it’s more true now than ever, writes Francesco Venturini, the global industry senior managing director for communications and media at Accenture. With seemingly limitless choice at their fingertips, customers want more and if you don’t give it to them, they’ll move on to someone that will.
08 November, 2018
Sigma Systems, the global provider of catalogue-driven software, has launched Sigma portfolio inventory, as part of its Create-Sell-Deliver portfolio. (more…)
22 August, 2018
Messaging systems provider Mavenir, announced its RCS business messaging partner programme with 15 confirmed partners. (more…)
22 February, 2018
Transatel will provide FCA with machine-to-machine connectivity for the provisioning of mobile network services and an IoT solution in the European Union region (EU 29) for its on-board telematics units as a result of a competitive tender. (more…)
04 December, 2017
As the consumer communications service provider (CSP) market reaches saturation point, industry executives are seeking new strategies to drive business growth, writes Russell Palmer, the director of Communications & Media Industry Solutions at Pegasystems. Millions of homes are equipped with fast broadband and streaming devices, with customers using their mobiles to access content on the go, 24/7. So, in a bid to keep driving business growth and hit their sales targets, communication service provider executives are turning their attention to business accounts – and it seems to be paying off.
18 August, 2017
In recent years, the Internet of Things (IoT) has proven itself to be a lucrative opportunity for communication service providers (CSPs); to the point that it’s projected to contribute between 20%-50% in annual increases through device connections, writes Ravi Palepu, the global head of telco solutions at Virtusa. (more…)
10 August, 2017
Selligent, a provider of relationship marketing SaaS solutions based on consumer insights, announced that John Hernandez will assume the role of chief executive officer, effective immediately. Hernandez was most recently chief operating officer and senior vice president, Service Cloud at Salesforce. (more…)
02 June, 2017
The first text message was sent in 1992. Typed from a PC and containing only two words, it was sent via Vodafone’s network and became the first application-to-person SMS. (more…)
22 February, 2017
UXP Systems, which provides digital identity management for operators, announced that Sonera has selected UXP Systems’ User Lifecycle Management (ULM) platform to deliver next generation digital identity and user management processes across all Sonera channels (more…)
25 February, 2016
Whether CSPs take an active or passive role in the Internet of Things (IoT) they’re going to need to update their support systems, writes Nick Booth (more…)
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