Avaya
Avaya and Alcatel-Lucent Enterprise announce next phase in partnership
Dubai, United Arab Emirates – Avaya and Alcatel-Lucent Enterprise announced at GITEX Global the next phase of their partnership that will enable global enterprises to innovate more easily without the need
Read moreAvaya and Afiniti partner to bring AI-driven behavioural pairing to the contact centre
Contact centre solutions provider Avaya Holdings Corp and Afiniti, a provider of artificial intelligence (AI)-based behavioural pairing solutions, have announced a strategic partnership to improve enterprise customer experience and contact centre performance
Read moreAgility becomes Avaya’s first wholesale partner in Ireland
Agility is a wholesale internet service provider currently delivering telecommunications and internet services to a vast number of resellers in Ireland and the UK.
Read moreAVAYA AVA™ brings AI to life for a better customer experience
Avaya announced advancements in delivering and integrating artificial intelligence (AI) technologies into contact centres to improve the customer experience. Avaya Ava™, a new AI architecture including natural language processing, machine learning
Read moreSpoken Communications AI and intellectual property supercharges Avaya’s growth in cloud solutions
Avaya Holdings Corp., a global business communications company, has agreed to acquire Spoken Communications, an innovator in Contact Centre as a Service (CCaaS) solutions for enterprise customers and a provider
Read moreAvaya Engage 2018 reveals Avaya’s vision for the next wave of digital transformation
Avaya, a global business communications company, kicked off its annual conference with over 3,000 partners and customers who came to explore the future of business communications, customer experience and collaboration
Read moreAvaya brings personalised cloud to the mid-market with BT Wholesale
Avaya announced the UK launch of ACS Select, the next generation of the Avaya Cloud Solutions delivery platform, which is hosted securely on the BT Wholesale network.
Read moreTelekom Serbia transforms customer experience with Avaya
Telekom Serbia, a provider of the communications company, has transformed its customer experience, increasing efficiency and improving quality of service, after working with Avaya on a four-year strategic plan to integrate different
Read moreAvaya unveils Happiness Index on Blockchain at GITEX technology week
Avaya has unveiled the Happiness Index on Blockchain at GITEX Technology Week: a solution that shows for the first time ever how disruptive technologies, including blockchain, artificial intelligence and advanced
Read moreConnect Managed Services buys PC-1 to create £26m multiplatform contact centre and managed services house
Connect Managed Services has announced the acquisition, for an undisclosed sum, of PC-1, a contact centre solutions provider with specific expertise in Genesys and Cisco technologies.
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