Avaya and Alcatel-Lucent Enterprise announce next phase in partnership

Dubai, United Arab Emirates – Avaya and Alcatel-Lucent Enterprise announced at GITEX Global the next phase of their partnership that will enable global enterprises to innovate more easily without the need

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Avaya and Afiniti partner to bring AI-driven behavioural pairing to the contact centre

Contact centre solutions provider Avaya Holdings Corp and Afiniti, a provider of artificial intelligence (AI)-based behavioural pairing solutions, have announced a strategic partnership to improve enterprise customer experience and contact centre performance

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Agility becomes Avaya’s first wholesale partner in Ireland

Agility is a wholesale internet service provider currently delivering telecommunications and internet services to a vast number of resellers in Ireland and the UK.

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AVAYA AVA™ brings AI to life for a better customer experience

Avaya announced advancements in delivering and integrating artificial intelligence (AI) technologies into contact centres to improve the customer experience. Avaya Ava™, a new AI architecture including natural language processing, machine learning

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Spoken Communications AI and intellectual property supercharges Avaya’s growth in cloud solutions

Avaya Holdings Corp., a global business communications company, has agreed to acquire Spoken Communications, an innovator in Contact Centre as a Service (CCaaS) solutions for enterprise customers and a provider

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Avaya Engage 2018 reveals Avaya’s vision for the next wave of digital transformation

Avaya, a global business communications company, kicked off its annual conference with over 3,000 partners and customers who came to explore the future of business communications, customer experience and collaboration

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Avaya brings personalised cloud to the mid-market with BT Wholesale

Avaya announced the UK launch of ACS Select, the next generation of the Avaya Cloud Solutions delivery platform, which is hosted securely on the BT Wholesale network.

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Telekom Serbia transforms customer experience with Avaya

Telekom Serbia, a provider of the communications company, has transformed its customer experience, increasing efficiency and improving quality of service, after working with Avaya on a four-year strategic plan to integrate different

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Avaya unveils Happiness Index on Blockchain at GITEX technology week

Avaya has unveiled the Happiness Index on Blockchain at GITEX Technology Week: a solution that shows for the first time ever how disruptive technologies, including blockchain, artificial intelligence and advanced

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Connect Managed Services buys PC-1 to create £26m multiplatform contact centre and managed services house

Connect Managed Services has announced the acquisition, for an undisclosed sum, of PC-1, a contact centre solutions provider with specific expertise in Genesys and Cisco technologies.

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