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How can retailers take some of the strain out of customer services at time of peak demand? Stephen Ball, senior vice president Europe & Africa at Aspect Software,

New data from fintech analysts, Juniper Research estimates that driven by payment cards and mobile wallets, in-store contactless payments will reach $2 trillion (€1.71 trillion)by 2020, representing 15% of the total point

Wannabe hackers looking to dip their toes into online fraud can get their hands on tools to start hacking for about the price of a cup of takeaway coffee. This

In 2018, the world is a more connected place than ever before. As dependence on mobile devices continues to grow, so too does the cyber risk, says Moshe Elias, director of

Telecoms operators worldwide are focused on transforming their businesses in order to become digital service providers (DSPs). Each operator has unique requirements and must take a personalised route to digital

The communications service provider (CSP) industry is experiencing significant challenges. Disruptive technologies have given way to an army of streaming service providers, such as Netflix, Amazon and Apple’s iTunes, as

Digital Transformation World, organised in France by TM Forum earlier this month (May 14-16) included a fascinating glimpse behind the scenes of several telecom network operators that are tackling the task of

The business landscape changes daily and with that comes new “buzzwords.” You know those ones that really bug you – those where you kind of know what they mean, but

We are witnessing a significant and inevitable shift in digital payments to mobile commerce. Consumers are now spending more time and money on their mobile devices than on their desktops

A new study from Juniper Research has found that the global number of registered mobile domestic money transfer users is expected to reach 2.5 billion this year, up from an estimated 1.7