Improving customer service has many different facets

Communications service providers (CSPs) can unlock growth opportunities by addressing gaps in delivery, and ensuring levels of customer service don’t decline after the initial sale and set-up phase, according to

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Telcos cutting costs hope to improve their bottom line with new services

With major telcos cutting thousands of jobs over the last week, the spotlight has been put on the potential way forward in how CSPs (communications service providers) can improve their

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Acquisitions: With ownership comes a great deal of responsibility

Acquisition and merger news in the communications sector has continued to emerge this month, as has T-Mobile’s latest data breach. Business technology journalist, Antony Savvas says business ownership and data security should now

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Telcos are getting their profit priorities right

Telecom operators are demonstrating that the bottom line is becoming their priority as they move into new verticals. Business technology journalist, Antony Savvas looks at their efforts.

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Alliances and events demonstrate focus on the edge

Big hitters in the mobile space and players in the open source software industry are making key moves at the edge. Business technology journalist, Antony Savvas assesses their importance for the communications

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How to successfully deploy your Internet of Things project

In case it passed you by, it was World IoT Day a few days ago. Business technology journalist, Antony Savvas passes on a few tips to make sure organisations can

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Amazon steps up its efforts in telecoms and IoT

In a series of recent announcements, it’s clear that Amazon sees telecoms and the Internet of Things (IoT) as its next big money spinners. Business technology journalist, Antony Savvas says

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The good, the bad and the very ugly

There have been a variety of interesting telco developments in the last week. Business technology journalist, Antony Savvas looks closer.

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Work to combine satellites and mobile networks gathers pace

The US Federal Communications Commission (FCC) plans a regulatory framework to make it easier for satellite operators and mobile network operators to connect remote users and better support under-served areas.

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Will the metaverse actually become a commercial thing?

The metaverse is something we never stop hearing about when it comes to new applications being created, and money to be made through 5G and the edge. But the all-important

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