Operations and business support system market to hit US$50bn by 2024

The Operations & Business Support System (OSS & BSS) market is set to grow from its current market value of more than $30 billion (€26 billion) to more than $50

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A lesson in VNF standardisation

Virtual network functions (VNFs) are based on the principle of running a network function using software that is decoupled from the underlying hardware, and is a key component of network

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MEF18 to host 20 Proof of Concept demos with 50 service and technology solution providers

MEF has announced the titles of nearly 20 Proof of Concept (PoC) Showcase demonstrations that will be presented at the MEF18 global networking event (mef18event.com), held 29 October – 2 November 2018 in Los Angeles,

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Telecoms apocalypse: Rage is turning zombie customers into walkers

We’ve had zombie customers in Telecoms for years. It’s a term that’s widely used to describe the disengaged. In today’s digital era we’re now experiencing a new type of zombie

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Globe’s Eclipse shares view of Amdocs customer experience collaboration

Amdocs has announced a new collaboration with Amazon Web Services to enable Globe Telecom, one of the Philippine’s largest telecommunications providers, to deliver cloud-based intelligent customer engagement. Under the multi-year

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KCOM partners with Amdocs to deliver service-based next generation network services

KCOM, a provider of communications, applications and integration services to the UK enterprise and consumer market, has selected an Amdocs service delivery platform to enhance its new next generation network infrastructure.

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Clear vision and shared goals key to digital transformation but operator optimism falls, says research

At its Digital Transformation World event held in Nice, TM Forum, the industry association driving digital transformation through collaboration, has warned that clear, aligned organisational vision and goals

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Safaricom plans to protect proactively against revenue leakage with Amdocs optimising revenue and minimising telcos’ opex

Safaricom, a mobile network operator in Kenya, will introduce innovative new digital services to meet the evolving demands of its 29.5 million customers, supported by Amdocs, a provider of software and services to

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Telecom companies can drive revenue with entertainment and communications services, says GlobalData

The future development of the telecommunications market – is one where telecommunications lives at the centre of nearly all communications and entertainment services, observes GlobalData, a data and analytics company.

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Are artificial intelligence and chatbots the future of customer interactions?

Recently, technologies such as big data, artificial intelligence and machine learning are having a moment in the spotlight due to their potential to transform our working and personal lives. As

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