Forget traditional big data analytics, welcome to swarm intelligence

More and more we seem to be turning to nature for our technological inspiration. From robots that can leap like a lemur to the behaviour of swarms of animals, we

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Pokemon GO is a game changer on all sorts of levels

Everyone is talking about Pokemon GO. It is a phenomenal success. It went straight to the top of the free apps list, it is on more Android phones than Tinder

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The weird and wonderful world of wearables

No-one seems to know about wearables. One minute we hear that the first wave of wearables is wearing thin, the next that they are the next big thing. Maybe the

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Why do we refuse to do anything practical about customer service?

There seem to be a spate of stories about bad customer service at the moment. Perhaps, it is just that we have had a really bad experience ourselves and therefore

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In IT transformations, the times they are a changin’

We know that big IT, and particularly BSS, transformations are expensive, risky and take far too long. We also know that, if we want to become a digital service provider,

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Beacon technology is clever, but let’s use it wisely

News that Citibank is rolling out Beacon technology should fill us with joy and hope for a better future. That this announcement almost certainly means that others will follow suit should

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Zuckerberg, Google, 5G and the battle for Africa

It is as if Mark Zuckerberg cannot help himself. He is nice to the communications industry one moment, and then has a swipe at it the next.

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Is the blockchain the solution to the advertising backlash?

The blockchain is becoming such a widely used word that you would be forgiven for thinking that we would use it simply to attract attention (Shurely not, Ed). It is

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Advertising takes another hit

We have become slightly obsessed with the advertising world. We simply cannot understand how it is surviving. And, apparently, thriving.

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Roaming regulation gets to the stuck stage

Our joy at recent news that roaming surcharges are actually going to be abolished is now tempered with a touch of scepticism. For two years we have said to anyone who would listen that

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