Alan Coleman

Recently, technologies such as big data, artificial intelligence and machine learning are having a moment in the spotlight due to their potential to transform our working and personal lives. As

Brite:Bill, an Amdocs company, announced the availability of Brite:Bill Corporate version 5.0, a powerful platform for telecom service providers that combines bill presentment and advanced analytics capabilities for enterprise customers

A new, global research study by Brite:Bill, an Amdocs company, has found that billing in the telecoms sector remains a prime cause of customer complaints, enquiries and churn. More than

Brite:Bill, an Amdocs company, announced it has been selected by BT Group as its billing communications platform provider. BT Group chose Brite:Bill’s technology and services to transform customer invoices into

As we move into 2017, the dynamics of digitisation and virtualisation are joining with the growing maturity of the Internet of Things and big data analytics to usher in a

As digital transformation begins to have an impact on traditional businesses and the consumption habits of customers, new approaches to customer experience are emerging, wrote Alan Coleman, chief executive of

The telecoms bill is both a foundation for the trust necessary to enable a sale and also an environment where sales messages can be personally tailored for each customer,

When I met Alan Coleman, CEO of Brite:Bill recently it was 12 months since we’d spoken. It was also a reminder that six year-old companies can do a lot of

Rogers Communications, Canada’s largest wireless provider is reported to be rolling out improved bills using Brite:Bill’s billing communications platform. Rogers can now fundamentally change how bills are presented to customers.