13 January, 2022Please hold, your call is important to us
Many of us who have contacted a call centre can relate to the words of Adele in her 2015 chart-topping single Hello “Hello from the other side, I must’ve called a thousand times…”. Bad communication down to excessive transfers and long queues can quickly lose customer interest. Here Doug Mulvihill, UK marketing manager at call centre software provider Ringover, explores how companies can ensure their call centre service is always a hit with customers.
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