ENTERPRISE SERVICES: SHOW ME THE MONEY
Automation, visibility and reusability are the watchwords for operators who want to run profitable, sustainable enterprise services. As is well understood, they have a way to go to achieving these aims, but much can be done to move toward them, which is the theme of this supplement.
Typically each department within a service provider has its own way of doing things, including different processes and data models. As a result, there is no end-to-end visibility of key processes, such as order management, which makes it very difficult to give enterprise customers accurate information about service delivery. This in turn has serious consequences for their business and customers. (more…)