Service assurance News

Rapid transformation, smart data and mission-critical connectivity top trends for 2018

With more than one-third of IT Professionals citing ‘moving faster’ as their top goal for 2018, and an overwhelming 99% of IT and business decision makers noticing an increasing pace

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UK enterprises look to fixed wireless access for a better experience

In a recent survey, 89% of UK businesses said they would consider moving to wireless connectivity because they all – that’s 100% of respondents – have had their business performance

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The devil is in the service assurance detail

The digital business transformation being experienced by operators and their enterprise customers also provides fertile ground for new services from smart communications service providers (CSPs). But first, explains Dima Alkin,

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Prepare for the autonomous network

With the ever-increasing demand for cloud computing, mobility and video streaming, there is a growing burden being placed on our global networks, writes Loudon Blair, a senior director in the

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5 tips for managing UC applications

We’ve all experienced web pages that load slowly or time out. But what’s even more annoying is a laggy or choppy VoIP call or live video stream. After decades of

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How to step towards becoming a digital service provider with UC&C Part 1

It has been more than 15 years since the first IP-based networks were deployed, followed by a plethora of innovation across these networks, writes Frank Paterno, the vice president of

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Is telecoms done with drive testing?

If the telecoms sector is looking at saving money, it could do a lot worse than to stop spending more than US$6 billion a year on drive testing, writes Tom

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How mobile operators and enterprises can work together for smart enterprise mobility

We know that businesses want reliable mobile service for their staff, clients, visitors and, where necessary, the public – and the ability to deliver this everywhere, easily and cost-effectively, writes

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Is 5G on a train to nowhere?

Recently I was on a train from Frankfurt to Nuremburg in Germany attempting in vain to get some work done, writes Robin Kent, the director of European operations at Adax.

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Improved CSP performance requires a field service renaissance

While it’s no secret that CSPs perennially end up at the bottom of customer satisfaction reports, a survey this summer by the Institute of Customer Service report actually shows signs

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