Expert Opinions
Service assurance Expert Opinions
Cross-domain BSS/OSS based data monetisation systems are needed to generate new CSP revenues
VanillaPlus‘s Jeremy Cowan flew to Krakow, Poland to see how this software systems vendor is expanding from BSS into new areas, including the Internet of Things (IoT) solutions and services,
Read more
‘Don’t think like a carrier, think like a business’: Future digital services may start with Tesco
As global chief marketing officer of newly enlarged NETSCOUT, Jim McNiel expects service providers like Tesco to be first to disrupt the market and maximise new digital revenues. Here McNiel
Read more
Accelerate problem resolution and reduce operational expenses by using customer experience solutions
CSPs need to deliver insight into individual and group customer service quality, minimising operational expenses, accelerating problem resolution and optimising the customer experience, writes Graham Kunz.
Read more
Leveraging service performance assurance to gain from existing and future market transitions
“This is similar to an airline offering an incentive to passengers on an overbooked flight to take a later one.”
Read more
