CSPs add value to SD-WAN by achieving full QoE visibility

Quality of experience (QoE) has long been evasive for communications service providers (CSPs), especially when it comes to ensuring that the quality of service they provide matches the QoE users

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Increasing numbers of NPMD tools are a problem for SMBs

Over the past few years the network performance monitoring and diagnostics (NPMD) industry has developed more and more specialized tools for specific network functions, writes Joe O’Connor, the senior vice

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How can system design engineers guarantee a successful transition from 4G to 5G?

The transition from 4G to 5G brings a variety of benefits, notably an increased data rate and mobile broadband network capacity. However, system design engineers will need to adapt to

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What does Hotspot 2.0 really mean for your business?

Wi-Fi connectivity is extremely important for businesses and is a key tool driving customer satisfaction across the retail, hospitality and transportation sectors, as well as cost control and employee productivity

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Maintain visibility into the new mobile reality

The rapid explosion of over-the-top (OTT) services has forever changed the business model of mobile operators globally, writes John English, the director of marketing for service provider solutions at NETSCOUT.

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It’s time to fix broken processes in the contact centre

Go back little more than a decade and most contact centres followed the traditional model of being office-based with headphone-wearing operators packed together like battery hens answering fixed line phone

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Developed market lessons learned from emerging markets

Mobile carriers in emerging and developed markets might operate in very different market conditions but the challenges they face are remarkably similar: stagnating subscriber growth, squeezed profit margins and a

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How to choose a DAS for complete in-building wireless connectivity – Part 1

It’s a fact – cellular signals do not penetrate well into the buildings, writes Slavko Djukic, the chief technology officer of Zinwave, in the first of a two-part article. That’s

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Why should NetOps teams use a packet-based analytics solution?

Network operations (NetOps) teams must proactively find issues on the network before they turn into problems. The reason being that networks are driving more digital change than ever before, which

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Video games market is worth more than music and movies combined so why aren’t CSPs launching games services?

If you happened to be one of Spotify’s investors, you’ll likely be smiling following the company’s US$27 billion debut on the US stock market. Long seen as the driving force

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