Risk & Compliance

23 November, 2017

Is data a valuable asset or a business risk? – Part one

For communications service providers (CSPs), in common with all other organisations, the data they collect about their customers, their habits and preferences is a hugely valuable resource which can be monetised and used to enhance business performance. However, the flipside is that the data, if its security is breached presents a substantial business risk. In this four-part series of articles, Laurence Pitt, the director of security strategy for EMEA at Juniper Networks, assesses where the balance lies.

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09 November, 2017

Why parental controls are a vital opportunity for European telecoms

What will tomorrow’s digital landscape look like? That question has always been difficult to answer, but even the most devoted future-gazers are struggling to address it today, writes Rafael Laguna, the chief executive and co-founder of Open-Xchange. At the very least, it seems logical to assume that there will be more of everything – more data, IoT devices, smartphones, embedded systems and online users. This will prove even more challenging when it comes to protecting families and children, given the abundant and confusing array of platforms available to them.

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03 November, 2017

Oi strengthened by Real savings from e-billing SaaS, as Brazilian operator minimises revenue collection risks

EXCLUSIVE REPORT – Brazil Case Study: It can be hard for telcos to collect what they’re owed at the best of times. And in recent years, says VanillaPlus’s editorial director, Jeremy Cowan, Brazil’s economic situation hasn’t been within shouting distance of the best of times. (more…)

03 November, 2017

Why the password should never be the last word in data security

The recent cyber-attack on Deloitte was yet another example of the lax security measures being deployed by some of the world’s biggest corporations. Deloitte isn’t alone; Equifax as well as the likes of Tesco Bank, Wonga, LinkedIn, and Yahoo have all fallen victim to cyberattacks in recent years. But it’s not just a breach that these companies have in common; they all gather and store vast amounts of consumer and client information. Hacks targeting these organisations – plus many more – are diminishing the trust consumers place in those who hold the keys to their financial and sensitive data. More robust security measures must be deployed across all industries, and with the GDPR coming into force next year they must be deployed now, writes Richard Parris, the chief executive of Intercede.

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30 October, 2017

If you’re in a rut, it’s time to optimise

Acquiring and retaining customers in today’s saturated telecoms market requires providers to make the best decisions quickly and across every individual credit lifecycle, writes Anat Hoida, the Telecommunications Practice lead at FICO. With prescriptive analytics, communications service providers (CSPs) can now optimise their automated decision-making processes to improve business outcomes. (more…)

24 October, 2017

Case Study: Impact of telecom market liberalisation in The Bahamas

CASE STUDY: The Bahamian mobile market has evolved over the years, but one thing remained missing for consumers – choice. However, in 2014 the Bahamian government sought to liberalise the country’s mobile communications sector to allow for new entrants to create greater competition. (more…)

23 October, 2017

A week in Telco IT: Tough gig, but someone has to do it!

So there I was, discussing subscriber fraud last week in the steamy heat of Miami Beach with WeDo Technologies’ North America VP, Thomas Steagall, says Jeremy Cowan. Outside, it was still hot enough for Factor 35 and we were both trying to concentrate on profit margins. (more…)

12 October, 2017

ST2 Technology partners with Trudera to hit back at fraudsters and protect consumers from fraud

International management consulting firm, ST2 Technology has announced a new partnership with innovative cybersecurity company Trudera to launch new anti-phishing and fraud technology, GoVerify, designed to restore consumer trust by eliminating phishing attempts and verifying genuine companies to consumers. (more…)

11 October, 2017

Proposed £17m fines would make infrastructure cybersecurity a ‘costs centre’

The debate over the chances of a serious cyber-attack taking down a major part of the country’s national critical infrastructure is now more intense than ever. Because, when it comes to our national infrastructure, cyber risks aren’t limited to damaging a company’s reputation or losing customer data, but could seriously endanger people’s lives. (more…)

06 October, 2017

EU roaming’s new challenges and opportunities for mobile operators

In June of this year the barriers to roaming data usage disappeared with the lifting of EU roaming surcharges, writes Matthew Jones, the head of mobile solutions at Telia Carrier. Immediately after the new legislation came into force, traffic on the Telia Carrier IPX Backbone network rose dramatically and this trend has continued across the summer. It was perfect timing for consumers as they started the summer exodus to the sun, but of course business users have also seen benefits that will positively and directly impact their operational costs. (more…)