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Risk & Compliance

Build, buy or hire a UC platform: what’s best for who, when and how 14 May, 2018

Build, buy or hire a UC platform: what’s best for who, when and how

Traditionally, service providers built their own telecoms platforms, whether developing in-house or via an external vendor, writes Bertrand Pourcelot, the director general of Centile Telecom Applications.

(more…)

Why it’s time to address mobile signaling threats 09 May, 2018

Why it’s time to address mobile signaling threats

Vulnerabilities around the SS7 mobile data network and Diameter have been a nagging and costly problem within the telecoms industry for years, writes Gary Miller, the vice president of Global Solutions at Mobileum.

(more…)

The final stretch to GDPR – when is it time to panic? 03 May, 2018

The final stretch to GDPR – when is it time to panic?

Doom, gloom and a bit more doom – the big stick with which the incoming General Data Protection Regulation (GDPR) regulation can hit organisations that breach its statues has raised widespread concern, writes Curtis Peterson, the senor vice president of Cloud Operations at RingCentral.

(more…)

The importance of the human touch in contact centres 30 April, 2018

The importance of the human touch in contact centres

In an environment fuelled by technology, it is imperative to customer experience for contact centres to maintain human interaction, writes Frederic Durand, the chief executive and founder of Diabolocom.

(more…)

The internet of broken things? 10 key facts about IoT – part 2 13 April, 2018

The internet of broken things? 10 key facts about IoT – part 2

Ian Kilpatrick, the enteprise vice president of cyber security at Nuvias Group, continues his article detailing the 10 key facts about IoT that organisations need to take into account to avoid creating an internet of broken things. 6. The effects of an attack The aftermath of a cyberattack can be devastating for any company, leading […]

How AI can help in the fight against fraud 12 April, 2018

How AI can help in the fight against fraud

Telecoms fraud is an expensive business, writes Katia Gonzalez, the head of fraud operations at BICS. According to the most recent Global Fraud Loss Survey by the Communications Fraud Control Association, fraud cost the industry a huge US$29.2 billion last year alone. This figure was down by more than 23% on 2015’s total, which is certainly encouraging, but the potential remains for the various types and methods of telecoms fraud to do some substantial financial and reputational damage.

(more…)

The internet of broken things? 10 key facts about IoT – Part 1 12 April, 2018

The internet of broken things? 10 key facts about IoT – Part 1

A recent survey shows 64% of organisations have deployed some level of IoT technology, and another 20% plan to do so within the next 12 months. This means that by the end of 2018, five out of six organisations will be using at least a minimal level of IoT technology within their businesses, writes Ian Kilpatrick, the executive vice president for cybersecurity at Nuvias Group.

(more…)

Are mobile operators the key to unlock financial inclusion 05 March, 2018

Are mobile operators the key to unlock financial inclusion

When applying for a loan, traditional banks will always check a customer’s credit history, writes Steve Polsky, the chief executive of Juvo. Whether or not the loan is approved relies on the individual’s past performance with credit products. But in cash-based societies in emerging markets, individuals haven’t had the opportunity to access credit or establish […]

Signalling network presents next area of operator weakness as grey routes get locked down 13 February, 2018

Signalling network presents next area of operator weakness as grey routes get locked down

Recent research from Mobilesquared reveals that operators’ failure to secure SS7 networks is costing them messaging revenue today and could see them lose share of the two factor authentication market in future, writes George Malim.

(more…)

Cyberattacks increase in volume and complexity but lack of preparation and skills shortage hampers efforts 09 February, 2018

Cyberattacks increase in volume and complexity but lack of preparation and skills shortage hampers efforts

Recent research into how the heightened security challenges are being addressed by enterprises and service providers have revealed that the cost of cybersecurity attacks is growing at the same time as the frequency of attacks increases, writes George Malim.

(more…)

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