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27 September, 2018The nature of communications technology has changed, thanks to the cloud. It is helping businesses drive efficiencies, reduce costs and tap into new market opportunities, and is a growth catalyst for digital service providers, enabling them to create a global footprint.
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10 September, 2018[Sponsored] MVNOs [Mobile Virtual Network Operators] have been significant market players in the mobile telecommunications markets for almost two decades. They represent between 10% to 40% of the total mobile market, in various countries, where MVNOs are established for more than a decade. (more…)
03 September, 2018(Sponsored News) – Network costs have never been greater and safeguarding that investment remains business-critical. Add new international financial reporting standards (IFRS) reporting and compliance regulations to the mix and operators worldwide have a multi-billion dollar problem to solve. (more…)
24 July, 2018San Mateo, CA-based security company AlienVault has published the results of new research on cybersecurity professionals key concerns, and the interaction of cybersecurity and politics. Jeremy Cowan reports. (more…)
14 June, 2018While carriers are keen to play a leading role in the Internet of Things (IoT) and smart cities markets, they may be bypassed by other market players if they do not act. And while a new white paper from ABI Research urges carriers to adopt new strategies to establish their position within the IoT (more…)
15 May, 2018Although the promise of 5G is both expansive and highly attractive, commercial deployments at significant volume and coverage still remain more than a year away and many markets will not see the technology widely deployed for at least five years. Therefore LTE is the reality in many markets for the foreseeable future.
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04 May, 2018Mobile operators are faced with a series of challenges that hinder their ability to monetise mobility. Markets are saturated so growth is gone and, in some markets, the cost of providing a bit of data is already greater than the revenue doing so can generate. (more…)
12 March, 2018Tutela worked with a number of partner applications (with its software embedded) at the recent Mobile World Congress 2018 in Barcelona to gather data points and insights during the conference. (more…)
07 February, 2018Global mobile operators collectively lose tens of billions of euros annually, to customer churn. The impact of churn on a mobile operator’s profitability is of consequence.
Churn impacts the operator’s financials in several ways. Firstly, operators lose the future revenue that a churned customer can provide. Secondly, all the marketing investments and resources used to acquire the customer are lost.
Operators typically spend astronomical amounts on getting customers, even though the cost of retaining an existing customer could be as much as 50 times lower than acquiring a new client. This is a vast, yet relatively unexplored and potentially profitable opportunity for mobile operators.
Systematic churn prevention requires predicting and behavioural modelling based on a vast amount of data living in several locations on the network, and gets continuously updated.
Could artificial intelligence and big data be applied in an economical way to help operators turn around their churning customers? This needs dedicated resources and investments in big data analytics and machine learning, which would be able to detect low signals and see correlations that normal rule engines or humans cannot see.
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29 January, 2018Communications Service Providers (CSPs) are constantly faced with the twin challenges of controlling costs and the need to make constant adjustments to their networks through the introduction of new services, upgrades to existing elements and boosts to capacity and coverage. (more…)
