Expert Opinions

Although LTE adoption has taken off in almost every market, with some moving rapidly towards LTE-Advanced, implementing Voice over LTE (VoLTE) is progressing more slowly. This may be due to

The concept for delivering voice services used to be simple; the communications service provider (CSP) helped the subscriber to connect with other subscribers – this was the value a customer

The swing from traditional communications services to digital services provision is rapidly gaining momentum, as we see weekly in new partnerships between communications service providers (CSPs) and media providers, and

Communications service providers (CSPs) are flocking to invest in CEM solutions in the belief that they can help to reduce churn and to make their networks and services more attractive

Customer experience management (CEM) is a large and often poorly defined subject that covers a vast spread of needs from network engineering to the retail experience provided to customers. It’s

Communications service providers (CSPs) are transforming to become digital service providers (DSPs) but to do so they need to move away from the monolithic CEM systems of the past. Mark

Previous articles in this series examined how communications service providers (CSPs) have generally considered pricing off-limits as part of their strategy for profitable monetisation. This third and final article, written

The rise in partner settlement complexity needs to be addressed to ensure IoT success, writes Vic Bozzo.

As communications service providers (CSPs) focus more and more on creating differentiation through superior customer experience management, it has become clear that billing and charging are critical enablers of great

Network optimisation is now more important than ever before but applying artificial intelligence to the challenge offers network operators and users the opportunity to perform fast analysis to achieve optimal