|
|
|
15 January, 2016
The most common causes of revenue loss among communication service providers (CSPs) globally are poor processes and procedures. This is one of the conclusions of new fraud and revenue leakage research, conducted for Neural Technologies. So far, so normal, but …
(more…)
12 January, 2016
Revenue losses and fraud may be higher on the agenda for communication service providers (CSPs) following independent research released by Neural Technologies. A new global survey of 113 CSPs has found that these losses have now reached 13.1% of gross revenues. (more…)
27 November, 2015
Policy used to be a worthy but necessary capability that communications service providers (CSPs) relied upon to protect their networks. Now, the move to programmable network architectures through SDN and NFV puts policy at the heart of new network operations that must also include control, orchestration, management and analytics, writes Raymond Gagnon, vice president and head of operational support systems at Ericsson North America (more…)
26 November, 2015
Constant changes in the communications service providers (CSPs) domain, driven from increased competition and customer demand, mean services are now becoming more complex with a much wider array of offerings and initiatives. With this increased complexity and factors such as IoT (Internet of Things) and OTT (over the top), volume of data is growing exponentially, writes Luke Taylor, chief commercial officer of Neural Technologies (more…)
25 November, 2015
Although LTE adoption has taken off in almost every market, with some moving rapidly towards LTE-Advanced, implementing Voice over LTE (VoLTE) is progressing more slowly. This may be due to the need to move to the IP Multimedia Subsystem (IMS) core, a relatively costly, if strategic, investment. Nevertheless, most observers believe it will prevail, so service providers need to start considering now the opportunities and challenges around innovative new ways to monetise VoLTE, says Jonah Pransky of Amdocs (more…)
24 November, 2015
The concept for delivering voice services used to be simple; the communications service provider (CSP) helped the subscriber to connect with other subscribers – this was the value a customer perceived and paid for. Most CSPs transferred this concept to mobile data by continuing to provide simple connectivity services, with their value coming from providing high quality mobile broadband, with a focus on related operational and transactional costs and prices. This concept means that the CSP simply ensures connectivity and network quality – the backbone to transfer bigger and bigger data amounts for basically the same price. (more…)
23 November, 2015
The swing from traditional communications services to digital services provision is rapidly gaining momentum, as we see weekly in new partnerships between communications service providers (CSPs) and media providers, and over the next few years we expect a growing number of similar alliances to form, as CSPs move more deeply into Internet of Things propositions such as Connected Home and eHealth. (more…)
18 November, 2015
Transformation projects don’t succeed on their own. In fact, 35% end in failure. And since they can take years to complete, the stakes are high. (more…)
09 November, 2015
CEM is too big a topic for CSPs to digest in one bite. Anssi Tauriainen advocates CSPs start from subscriber, service and network analytics in order to establish a firm foundation for good customer experiences. (more…)
13 October, 2015
VanillaPlus‘s Jeremy Cowan flew to Krakow, Poland to see how this software systems vendor is expanding from BSS into new areas, including the Internet of Things (IoT) solutions and services, and even device manufacturing. (more…)
