26 November, 2015

IoT and OTT bring new revenue maximisation opportunities for CSPs

Constant changes in the communications service providers (CSPs) domain, driven from increased competition and customer demand, mean services are now becoming more complex with a much wider array of offerings and initiatives. With this increased complexity and factors such as IoT (Internet of Things) and OTT (over the top), volume of data is growing exponentially, writes Luke Taylor, chief commercial officer of Neural Technologies (more…)

25 November, 2015

Charging for VoLTE brings revenue management challenges and opportunities

Although LTE adoption has taken off in almost every market, with some moving rapidly towards LTE-Advanced, implementing Voice over LTE (VoLTE) is progressing more slowly. This may be due to the need to move to the IP Multimedia Subsystem (IMS) core, a relatively costly, if strategic, investment. Nevertheless, most observers believe it will prevail, so service providers need to start considering now the opportunities and challenges around innovative new ways to monetise VoLTE, says Jonah Pransky of Amdocs (more…)

24 November, 2015

It’s time to get smart about pricing

The concept for delivering voice services used to be simple; the communications service provider (CSP) helped the subscriber to connect with other subscribers – this was the value a customer perceived and paid for. Most CSPs transferred this concept to mobile data by continuing to provide simple connectivity services, with their value coming from providing high quality mobile broadband, with a focus on related operational and transactional costs and prices. This concept means that the CSP simply ensures connectivity and network quality – the backbone to transfer bigger and bigger data amounts for basically the same price. (more…)

23 November, 2015

Digital transformation brings BSS to a breakpoint

The swing from traditional communications services to digital services provision is rapidly gaining momentum, as we see weekly in new partnerships between communications service providers (CSPs) and media providers, and over the next few years we expect a growing number of similar alliances to form, as CSPs move more deeply into Internet of Things propositions such as Connected Home and eHealth. (more…)

18 November, 2015

Up to 35% of CSP transformation projects fail, don’t let yours be one of them

Transformation projects don’t succeed on their own. In fact, 35% end in failure. And since they can take years to complete, the stakes are high. (more…)

09 November, 2015

Network related end-to-end service experience analytics is the foundation for CSP-wide CEM

CEM is too big a topic for CSPs to digest in one bite. Anssi Tauriainen advocates CSPs start from subscriber, service and network analytics in order to establish a firm foundation for good customer experiences. (more…)

13 October, 2015

Cross-domain BSS/OSS based data monetisation systems are needed to generate new CSP revenues

VanillaPlus‘s Jeremy Cowan flew to Krakow, Poland to see how this software systems vendor is expanding from BSS into new areas, including the Internet of Things (IoT) solutions and services, and even device manufacturing. (more…)

12 October, 2015

Real-time data is the key to implementing effective CEM to support VoLTE deployments

Communications service providers (CSPs) are flocking to invest in CEM solutions in the belief that they can help to reduce churn and to make their networks and services more attractive to other users, boosting subscriber additions. Retaining and recruiting customers has become increasingly difficult, because today’s subscribers are more discriminating and there are more choices available than ever, writes Mikael Grill (more…)

09 October, 2015

CEM is too big a concept to deal with without a blueprint

Customer experience management (CEM) is a large and often poorly defined subject that covers a vast spread of needs from network engineering to the retail experience provided to customers. It’s time for a CEM framework that maps use cases to business problems, Victor Donselaar tells George Malim (more…)

09 October, 2015

The network is the true path to differentiation through CEM

To improve customer advocacy and loyalty, communications service providers (CSPs) are now looking to superior customer experience management as a key differentiator, writes René Tonon (more…)