Expert opinions
Global survey shows comms service providers losing 13.1% of revenues to leakage and fraud
Revenue losses and fraud may be higher on the agenda for communication service providers (CSPs) following independent research released by Neural Technologies. A new global survey of 113 CSPs has
Read moreProgrammable architectures give policy a key role in network control
Policy used to be a worthy but necessary capability that communications service providers (CSPs) relied upon to protect their networks. Now, the move to programmable network architectures through SDN and
Read moreIoT and OTT bring new revenue maximisation opportunities for CSPs
Constant changes in the communications service providers (CSPs) domain, driven from increased competition and customer demand, mean services are now becoming more complex with a much wider array of offerings
Read moreCharging for VoLTE brings revenue management challenges and opportunities
Although LTE adoption has taken off in almost every market, with some moving rapidly towards LTE-Advanced, implementing Voice over LTE (VoLTE) is progressing more slowly. This may be due to
Read moreIt’s time to get smart about pricing
The concept for delivering voice services used to be simple; the communications service provider (CSP) helped the subscriber to connect with other subscribers – this was the value a customer
Read moreDigital transformation brings BSS to a breakpoint
The swing from traditional communications services to digital services provision is rapidly gaining momentum, as we see weekly in new partnerships between communications service providers (CSPs) and media providers, and
Read moreUp to 35% of CSP transformation projects fail, don’t let yours be one of them
Transformation projects don’t succeed on their own. In fact, 35% end in failure. And since they can take years to complete, the stakes are high.
Read moreNetwork related end-to-end service experience analytics is the foundation for CSP-wide CEM
CEM is too big a topic for CSPs to digest in one bite. Anssi Tauriainen advocates CSPs start from subscriber, service and network analytics in order to establish a firm
Read moreCross-domain BSS/OSS based data monetisation systems are needed to generate new CSP revenues
VanillaPlus‘s Jeremy Cowan flew to Krakow, Poland to see how this software systems vendor is expanding from BSS into new areas, including the Internet of Things (IoT) solutions and services,
Read moreReal-time data is the key to implementing effective CEM to support VoLTE deployments
Communications service providers (CSPs) are flocking to invest in CEM solutions in the belief that they can help to reduce churn and to make their networks and services more attractive
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