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24 October, 2016
The new service operations landscape encapsulates a series of technological and organisational changes to which communications service providers (CSPs) are transitioning. Analytics will play a vital role in enabling automation and machine intelligence for this new world, says Chris Menier, the vice president of products and marketing at Guavus. (more…)
21 October, 2016
Big data analysis is easy to talk about but hard to bring to life with measurable impact, Vic Bozzo tells VanillaPlus.
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24 September, 2016
Following news that internet service provider Yahoo!’s 2014 data breach was far more serious than previously thought, with more than 500 million records stolen, there has been a rush to condemn the company. But a longer term question over its sale to Verizon may be the most pressing issue for Yahoo execs, writes Jeremy Cowan. The […]
16 August, 2016
Customer contact specialist Sabio recently secured a multi-million pound investment from UK-based growth investor, Lyceum Capital. The company now plans to grow through acquisitions for which it has raised £30 million ($39.40 million or €34.9 million) of available funding.
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15 July, 2016
VoLTE has already proven to be a success, at least in terms of market penetration, writes Robert Eriksson. An ever-growing number of communications service provider (CSPs) have deployed VoLTE as a voice service overlay for their LTE networks, offering enhanced service quality. (more…)
18 April, 2016
“We saw a gap in the telecoms market in 2011.” Tanya Cheng of Huawei is talking exclusively to VanillaPlus in Shenzhen, China at the Huawei Analyst Summit 2016 (HAS2016). (more…)
09 April, 2016
Aria Networks has integrated dynamic network discovery into its Artificial Intelligence-driven network optimisation, and is now partnering with TierOne OSS Technology. And as we report exclusively here, Aria has also confirmed it is working with Apple and Facebook. (more…)
09 March, 2016
Digital transformation has been a key driver in the telecoms business for the last two years or so, though as with so many trends and shifts in our industry, it’s open to a number of takes and interpretations. Sean Casey, the director of Convergent Solutions at CSG International, discusses how the digital transformation journey is progressing
07 March, 2016
Chris Newton-Smith is the chief marketing officer of Redknee. Here he tells George Malim how, as communications service providers (CSPs) transform to become digital service providers (DSPs), they are entering new markets, bundling propositions with new partners and putting significant stresses on BSS in doing so. Newton-Smith warns that a slick front end is only part of the answer; CSPs must do the hard work of connecting it with their BSS infrastructure if they want the flexibility and time to market required to compete in the digital services market.
29 February, 2016
Ericsson and STC, Saudi Arabia, have signed an extensive operations support system/business support system (OSS/BSS). As a result of the agreement, STC expects to deliver an improved customer experience to its mobile subscribers. (more…)
