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08 February, 2019
“Continuous everything” is…everything in today’s business world. Continuous delivery, continuous quality, continuous service, and everything that goes into providing those in this age of the customer are paramount to every successful enterprise. (more…)
31 January, 2019
Capgemini and IDC have released a new study which reveals the increasing pressure on enterprises’ Chief Information Security Officers (CISOs) to drive forward digital transformation – or risk losing their seat at the table when it comes to key business decisions. (more…)
24 January, 2019
The GSMA today launched the ‘Digital Declaration’ at the World Economic Forum in Davos. The declaration is said to “capture key principles that serve as a guide to acting ethically in the digital era”, helping companies deliver what matters most to digital citizens, industry and governments. (more…)
23 January, 2019
The use of basic artificial intelligence (AI) in serving customers is already prevalent among communication service providers (CSPs). Typically, the technology is deployed in chatbots and automated digital workflows to help customers complete straightforward tasks, such as registering a change of address, write Luke Mills, managing director, and Stein Hanstveit, senior manager, at Accenture.
23 January, 2019
Almost 80% of European CSPs expect the introduction of 5G to expand revenue opportunities with enterprise customers. So says a new survey by Amdocs, a provider of software and services to communications and media companies. (more…)
22 January, 2019
A new study from Juniper Research has found that users of mobile ticketing will total 1.9 billion by 2023, up from 1.1 billion in 2019. In comparison, the total number of digital ticketing users across mobile, online and wearable channels, will reach 2.2 billion by 2023. (more…)
21 January, 2019
Businesses across the globe are working on their game plans for long-term Internet of Things (IoT) deployments. IT teams are now faced with managing a network that extends well beyond the traditional boundaries of fixed locations. (more…)
18 January, 2019
The past 12 months have been challenging, even turbulent, for a lot of businesses. The continued drive towards digitalisation, the promise of emerging technologies and increasing cyber-threats has left many with lots of plates to spin. While I unfortunately can’t promise IT departments an easy year ahead, 2019 holds a lot of opportunity, too, wrties […]
11 January, 2019
Colt Technology Services has launched Colt Intelligent Communications. This is an enterprise solution integrating Microsoft’s cloud productivity applications with Colt’s voice and data networks to deliver end-to-end performance, security and reliability for a one-stop IT capability. (more…)
03 January, 2019
Over the last few years, digital transformation has been one of the biggest buzzwords in business and with organisations understanding the benefits that technologies such as AI, IoT and big-data analytics can bring, projects have been executed, bringing improved efficiencies, cost reductions and improvements to business processes. (more…)
