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11 October, 2018Now is not an easy time to be a communications service provider (CSP). On one side there’s pressure to expand infrastructure to deal with growing customer demands for data and on the other, an increasing level of competition and constant pressure to provide customers with new, innovative services, write Chris Gilmour, the technical practice lead, […]
11 October, 2018Although only 40% of communications service provider (CSP) customers look at their bills regularly this still presents millions of customers for most providers and this channel of communication is not being maximised, writes George Malim. Billing communications remain a neglected channel according to a recent survey of 40 CSPs across EMEA, North America and Asia conducted by Omnisperience on behalf of BriteBill.
24 September, 2018Just as cloud is becoming more widespread, and organisations are wrestling with the new challenge of managing multiple cloud providers, a few experts are predicting cloud’s demise. In my view, writes Richard Blanford, the managing director of Fordway, they have realised that business needs are changing but are asking the wrong question. Here’s why, and how I believe cloud will evolve.
20 September, 2018Industries such as retail, payments and financial services have been the obvious targets for cybercriminals for many years, writes Jason Lane-Sellers, the president of the Communications and Fraud Control Association (CFCA) and the director of solution consulting at ThreatMetrix.
17 September, 2018It’s no surprise that a robust, resilient, and reliable network is one of the most important drivers for business success. Organisations are having to continuously improve their network infrastructure to offer the great experiences their customers expect. Recent changes in the network market mean this continuous improvement needs to go beyond optimisations and extend all the way to re-architecting the network, writes Larry Zulch, the executive vice president and general manager of Savvius, a LiveAction company.
06 September, 2018Mobile operators across the globe have invested billions in their LTE networks, only to see them overrun by internet brands which have been eating into their service revenues. However, the onset of 5G and the IoT, and developments in mobile edge computing (MEC) have handed the initiative back to the operators. Mahdi Yahya, the CEO of ORI, discusses how mobile operators are in a strong position to transform the network edge into a viable commercial offering, one that would appeal to service creators eager to capitalise on the latest network technologies.
04 September, 2018The likes of 5G, artificial intelligence (AI) and in particular – the Internet of Things (IoT), are predicted to change the way we work and live as we move forward into the Fourth Industrial Revolution. Businesses from various different industries have all been keeping tabs on the latest development of these innovations and will be […]
24 August, 2018As consumers’ appetites for new, capacity-consuming personal and business applications grow, 24/7 broadband connectivity is crucial for maintaining and creating revenue-generating opportunities for operators and OTT providers alike, writes Janez Öri, the strategy and business development director at Iskratel.
21 August, 2018Brand loyalty is achieved through emotion and trust, says Frederic Durand, the chief executive and founder of Diabolocom.
14 August, 2018Amdocs has announced a new collaboration with Amazon Web Services to enable Globe Telecom, one of the Philippine’s largest telecommunications providers, to deliver cloud-based intelligent customer engagement. Under the multi-year service agreement, Amdocs will assist Globe in modernising its IT operations across several lines of the operator’s business. The vendor will focus on delivering enhanced customer experience across all Globe’s customer touchpoints and will introduce capabilities including artificial intelligence (AI) and machine learning (ML). Here, Rebecca Eclipse, the chief customer experience officer at Globe Telecom, provides further details of the deployment.
