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29 March, 2019The telecoms market is worth about US$1tn but revenues are under pressure and networks are even more thirsty for cash as 5G begins deployment. What communications service providers (CSPs) need is a vision for a future world in which their efforts and investment are rewarded by revenues from a market of similar value. Intriguingly, writes George Malim, such a market already exists and the companies in it are already CSPs’ customers.
22 March, 2019Coming back from MWC19, my head agog with robots, AI and the realisation of 5G, the phrase that kept recirculating was ‘building the ecosystem’, specifically the 5G ecosystem, writes George Malim.
14 March, 2019Customers today have more options than ever about where they spend their money, writes Jonathan Wax, the vice president for EMEA at Nexidia.
12 March, 2019Yes, the headline is the right way around.
25 February, 2019Bernd Pruessing, a senior solutions consultant at FNT Software continues his article on what communications service providers (CSPs) should consider when selecting a resource management solution.
24 February, 2019Is your organisation still using a fragmented set of tools or even manual processes to plan and manage network resources? Are you struggling to fulfill new products and services due to a lack of a holistic view of your assets and resources? If so, you’re not alone, writes Bernd Pruessing, a senior solutions consultant at FNT Software in the first part of a two part article.
20 February, 2019The customer is king. How many times have we heard that over the years? And yet it’s more true now than ever, writes Francesco Venturini, the global industry senior managing director for communications and media at Accenture. With seemingly limitless choice at their fingertips, customers want more and if you don’t give it to them, they’ll move on to someone that will.
14 February, 2019Barna Kutvolgyi, the managing director for The Channel Islands of JT, tells George Malim why the communications service provider (CSP) chose Dimension Data for its next generation cloud platform
23 January, 2019The use of basic artificial intelligence (AI) in serving customers is already prevalent among communication service providers (CSPs). Typically, the technology is deployed in chatbots and automated digital workflows to help customers complete straightforward tasks, such as registering a change of address, write Luke Mills, managing director, and Stein Hanstveit, senior manager, at Accenture.
18 January, 2019The past 12 months have been challenging, even turbulent, for a lot of businesses. The continued drive towards digitalisation, the promise of emerging technologies and increasing cyber-threats has left many with lots of plates to spin. While I unfortunately can’t promise IT departments an easy year ahead, 2019 holds a lot of opportunity, too, wrties […]
