CEM
Solve the service assurance complexity of 4.5G and 5G
The first pre-standard launches of 5G are due toward the end of 2018, writes Scott Sumner, the vice president of strategy at end-to-end network and application performance experts Accedian. However,
Read moreAI and the future of wholesale
Artificial intelligence (AI) is rarely far from the headlines these days. While the technology isn’t new, the hype that surrounds it has reached fever pitch – we’re constantly hearing about
Read moreIs 2018 the year of the chatbot?
Chatbots are on the rise, writes Alice Blair, the marketing manager of Engage Hub. According to an Oracle survey, around 80% of businesses will be using chatbots by 2020. That’s
Read moreSynchronoss Technologies agrees to acquire Dixons Carphone’s honeybee platform
Synchronoss Technologies, Inc., a global provider of cloud, messaging, digital and IoT products and platforms, has signed an agreement to acquire Dixons Carphone plc’s honeybee software business. honeybee is a provider
Read moreThe importance of the human touch in contact centres
In an environment fuelled by technology, it is imperative to customer experience for contact centres to maintain human interaction, writes Frederic Durand, the chief executive and founder of Diabolocom.
Read moreGoogle and Facebook – you can do better!
How many times have you seen ads on the web for that item you just purchased? What’s the point in showing people ads for stuff they already bought? Those ads
Read moreCan networks carry big video’s ultra-high definition burden?
The past decade has seen the multi-fold growth of online content consumption on mobile devices. We’ve never spent as much time (and data) on our smartphones, getting work done, browsing
Read moreWhat to look for in a UCaaS provider
As the workplace continues to evolve we see new technologies and services entering the business environment, writes Dave Ricketts, the head of marketing at Six Degrees. The office of the
Read moreTV whitespace eradicates urban coverage blackspots
There is much talk about the challenges of rural connectivity and the internet blackspots that afflict many of the beautiful but isolated areas in the UK. However, we must also
Read moreThree essential elements of a true omnichannel solution for CSPs
Customers don’t tend to think in terms of channels. They think of results, writes Bartlomiej Kordas, a BSS product manager at Comarch.
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