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04 July, 2018
It’s easy to fear for the loss of the human touch when it comes to customer experience (CX) these days, writes Ryan Lester, the director of customer engagement technologies at LogMeIn.
07 June, 2018
The first pre-standard launches of 5G are due toward the end of 2018, writes Scott Sumner, the vice president of strategy at end-to-end network and application performance experts Accedian. However, standardised 5G will probably not arrive globally and at scale until 2021-2022. In the meantime, operators are upgrading their existing LTE networks to 4.5G.
01 June, 2018
Artificial intelligence (AI) is rarely far from the headlines these days. While the technology isn’t new, the hype that surrounds it has reached fever pitch – we’re constantly hearing about the latest AI-based innovation transforming its industry. Little wonder then that organisations of all stripes are rushing to implement their own AI solutions, keen to realise the benefits it promises, writes Ravi Palepu, the global head of telco solutions at Virtusa.
23 May, 2018
Chatbots are on the rise, writes Alice Blair, the marketing manager of Engage Hub. According to an Oracle survey, around 80% of businesses will be using chatbots by 2020. That’s just two years away.
07 May, 2018
Synchronoss Technologies, Inc., a global provider of cloud, messaging, digital and IoT products and platforms, has signed an agreement to acquire Dixons Carphone plc’s honeybee software business. honeybee is a provider of digital solutions designed to optimise the customer experience. (more…)
30 April, 2018
In an environment fuelled by technology, it is imperative to customer experience for contact centres to maintain human interaction, writes Frederic Durand, the chief executive and founder of Diabolocom.
26 April, 2018
How many times have you seen ads on the web for that item you just purchased? What’s the point in showing people ads for stuff they already bought? Those ads follow you around like a hungry dog, writes Chris Goswami, the director of Product Management at Openwave Mobility.
20 April, 2018
The past decade has seen the multi-fold growth of online content consumption on mobile devices. We’ve never spent as much time (and data) on our smartphones, getting work done, browsing the web, scrolling through social media and … watching videos, writes Brendan Gill the chief executive of OpenSignal.
09 April, 2018
As the workplace continues to evolve we see new technologies and services entering the business environment, writes Dave Ricketts, the head of marketing at Six Degrees. The office of the future is being shaped by factors such as flexible working hours, shared information, cloud technology and working from pretty much anywhere. So how can organisations that depend on voice, messaging, presence and collaboration, better utilise tech and services to support employee productivity, irrespective of location and what device they use?
23 March, 2018
There is much talk about the challenges of rural connectivity and the internet blackspots that afflict many of the beautiful but isolated areas in the UK. However, we must also recognise that the digital divide can impact those living in urban areas, with long-term social consequences, writes Adam Leach, the director of emerging technology at Nominet.
